Mastering the market
Convergence Group Managing Director Danny Masters underlines the criticality of strategically aligned business and commercial models.
Features
Strategic priorities
FluidOne CEO Russell Horton opens up on his current challenges and opportunities.
Smart moves in billing
Look closely at a modern day billing company and you will see a microcosm of the wider market and glimpses beyond the comms sector’s periphery – and PRD Intelligent Billing is no exception.
Defining a billing strategy
The big intent of leading channel billing providers is to create a dynamically driven balance between their software R&D and the demands of a fast evolving market.
In tune with the market
From UCaaS and CCaaS to security and connectivity, from productivity to staff wellbeing and CSR, industry and the market are now singing from the same song sheet.
Everyday opportunities
According to Richard Roberts, VP Northern Europe, Mitel, the sphere of opportunity driven in large part the new ‘everyday’ will continue to expand.
Gaining a start-up edge
Securing a competitive edge in today’s fast evolving ICT market calls for a disruptive outlook, fresh thinking, ambition, entrepreneurialism, an innovative edge, energy and agility – all key aspects of a start-up mentality.
Where is CCaaS heading?
Contact centres and their role in the market have been redefined by Covid-19. Here, Martin Taylor, Deputy CEO at Content Guru, explores the evolution of customer and staff engagement.
A platform for change
Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluating right-fit cloud contact centre solutions and the transformation programmes they accelerate.
Why still legacy billing?
The comms sector’s billing segment remains largely defined by its past, with legacy systems holding many resellers back even as demands for integration and AI-type functionality becomes mainstream.
Empowered by billing
Behind the digital disruption of the market the evolution of billing systems is the big event, according to Samantha Dennahy, Product Owner for Union Street Technologies.
Harnessing industry change
As lockdown restrictions ease and a new ‘everyday’ dawns, many business owners could face another of the biggest challenges of their history, with a new paradigm of work on one side and the rise of the customer experience on the other.
Motivated by purpose
Redsquid CEO Sohin Raithatha is on his way to defining a new work philosophy which frees itself from the strictures of traditional thinking and embraces a higher purpose.
Tee up for mental health
The ICT mental health charity MHA continues to help people in need of a friendly ear and advice, and now the organisation is urging more industry businesses to get involved so it can take the support it offers to the next level.
Harnessing the X factor
Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer experience (CX) alone, says Content Guru Deputy CEO and co-founder Martin Taylor.
Make gains in mobile
Harnessing opportunities in mobile can only be to a reseller’s gain, according to Rob Kittler, Head of the Connectivity Practice at Gamma.
Prime time for CCaaS
Tollring CEO Tony Martino says the latest cloud-based contact centre tools and key areas of CCaaS innovation are the next big opportunity for comms resellers.
A sector that enthrals PE
A classic sign of the health of the comms sector is how far private equity continues to court ICT businesses, through direct investment or by backing acquisitions.
Monetising mobile data
Mobile data opportunities should have resellers’ fingerprints all over them, and you don’t need to be Sherlock Holmes to uncover a gold mine of revenue generating demand for IoT solutions.
UKCloud: We salute you
UKCloud’s capacity to provide the public sector with the critical hyperscale cloud services it needs should be celebrated as a victory for the channel.