In its long history, Comms Dealer has never taken a stance on a political issue, but we felt we had to declare a position on Labour’s policy to provide free broadband and nationalise Openreach. This is an existential threat to our amazing industry, thousands of livelihoods and will inevitably lead to an investment vacuum across the ICT sector.
ICT channel businesses, whether serving reseller partners or organisations in every type of sector will regard trust as a central pillar of their customer relationship. In this month’s Kaleidoscope, we look at how companies can build trust and create long standing customer relationships.
‘Being ‘happily employed’ is the new objective for people in work and there is no doubt that an intelligently built culture is key to an organisation’s long term success’. In this month’s Kaleidoscope, we look at how Channel organisations have modernised their workplaces, improved workforce interaction and made efforts to keep staff feeling valued and respected.
Do you review your sales processes regularly? Are you training sales teams differently today? Do you train in house or use an external agency and what attributes do the best ICT sales people have?
Is 5g a worrying threat or a massive opportunity for the channel? Will customers ditch traditional hard-wired telecoms in favour of smart phones which offer an array of collaboration tools and apps and drive work-anywhere policies? Will the desktop phone be confined to a museum in a matter of years?
In the July issue of Comms Dealer, our Kaleidoscope feature (a collection of viewpoints from across the industry on a given subject) asks whether there’s still a place for leasing plans in the comms industry when so many systems are now hosted and delivered and paid for on a monthly basis anyway.