For this month’s Kaleidoscope, we asked channel players a simple question: “Do you think the traditional office has had its day? Predictably, the responses were mixed because, like so many issues surrounding this pandemic, who really knows what the future holds?”.
Whatever the Government decides in the next month or so, the COVID-19 pandemic will prevent the ICT channel from doing business conventionally for the foreseeable future. The lockdown may be eased slightly, but social distancing measures will remain in place, so travelling for meetings, or simply commuting to the office, may be off the agenda for some time to come.
In the new, scary world we now live in; people have become totally reliant on the UK’s hardworking comms and IT providers who are keeping our hospitals, emergency services, food stores, logistics, government, civil services and utilities functioning, not to mention enabling millions of people to work safely from home.
As a potential revenue generator for the channel, the Internet of Things has been regarded with a large dose of scepticism on many levels but with 5G set to underpin implementations, it’s now hitting the mainstream and it is predicted that by 2020 there will be 28 billion connected units globally and the market for IoT solutions will top £5.6 trillion.
There can be no doubt that economic and political pressure is paying off and the full fibre roll out is accelerating, but over time what will it mean to resellers and their channel customers? Our Kaleidoscope contributors this month broadly agree that it will be a much needed shot in the arm for channel business.
In this month’s Kaleidoscope feature we look at the five most disruptive technologies we feel will have the biggest impact on the ICT channel in 2020. We then open the debate to this month’s panel of industry experts for their views on the year ahead.
In its long history, Comms Dealer has never taken a stance on a political issue, but we felt we had to declare a position on Labour’s policy to provide free broadband and nationalise Openreach. This is an existential threat to our amazing industry, thousands of livelihoods and will inevitably lead to an investment vacuum across the ICT sector.
ICT channel businesses, whether serving reseller partners or organisations in every type of sector will regard trust as a central pillar of their customer relationship. In this month’s Kaleidoscope, we look at how companies can build trust and create long standing customer relationships.
‘Being ‘happily employed’ is the new objective for people in work and there is no doubt that an intelligently built culture is key to an organisation’s long term success’. In this month’s Kaleidoscope, we look at how Channel organisations have modernised their workplaces, improved workforce interaction and made efforts to keep staff feeling valued and respected.
Do you review your sales processes regularly? Are you training sales teams differently today? Do you train in house or use an external agency and what attributes do the best ICT sales people have?