• Assessing cyber attack trends through a channel lens

    This month we gain a deeper understanding of the security breaches hitting customer bases and their nature, and what channel players are doing to combat and contain cyber crime while establishing security strategies that provide long-term resilience.

  • Overcoming the growing complexity of project management and delivery

    A disastrous Oracle rollout has been blamed (in part) for nearly bankrupting Birmingham City Council. The new IT system needs circa £46.53m to fix ongoing problems and the debacle puts a spotlight on the potential complexity of deals today and the importance of successful project management and delivery.

  • Channel leaders continue cost of living aid for staff

    The link between staff support mechanisms and the rising cost of living is strengthening with channel companies continuing to go the extra mile by enhancing existing initiatives and introducing new employee benefits ranging from ongoing pay increases to mental health support.   CHRIS MORRISEY

  • Mixed views on Ofcom's role in driving net zero efforts

    This month our panel of industry experts unravel the extent to which Ofcom should help co-ordinate and accelerate the comms industry's decarbonisation efforts, whether by creating an enabling environment or more directly through reporting and governance frameworks. STEPHEN WARBURTON ZEN PARNTERS

  • Ofcom's Equinox 2 discount offer draws mixed response

    Ofcom's approval of Openreach's Equinox 2 pricing offer prompted mixed responses from industry. The regulator's green lighting of the scheme in May followed a period of industry consultation to ascertain whether Equinox 2 is anti-competitive, and according to some stakeholders Ofcom got it right, others say it made the wrong decision.

  • Channel leaders take stock of H1, look ahead to H2

    This month we share insights from channel leaders who have been especially proactive in their responses to industry challenges and opportunities during H1 2023. Progress has been visible across many areas, from culture to contact centre development, providing a strong baseline for a continuation of strategic advances in H2.

  • Striking the right boardroom diversity balance

    The benefits of a diverse leadership team are many, varied and well documented. Not so clear is the extent to which channel companies are progressing with their D&I strategies at leadership level. Here, channel leaders share insights into their boardroom diversity status, strategies and successes.

  • Championing Diversity and Inclusion in the Channel

    International Women’s Day on March 8th enabled organisations to formerly celebrate the achievements of their female employees and put a spotlight on removing the remaining obstacles to equality and inclusion in the workplace. This year’s campaign theme, #EmbraceEquity, also provided another opportunity for Comms Dealer to showcase the all-embracing approaches channel businesses are taking to integrate and promote diversity and inclusion as part of everyday organisational culture

  • Successful strategies that promote and improve wellbeing

    After the pandemic, channel organisations enhanced their wellbeing strategies to alleviate the strain on their staff’s physical and mental health.

  • Canny channel ready to tackle a tumultuous 2023

    A year ago, we ran a Kaleidoscope titled “2022 aspirations: Setting out strategy in the era of uncertainty.” Whilst it would’ve taken a naive business leader to assume the world would regain equilibrium over the past twelve months, few might have guessed the raft of challenges they would be forced to face.