Whitepapers/Insights

Keep up-to-date with the latest Whitepapers and insights from the industry.

  • Going for growth in contact centres

    What makes leading contact centre providers so successful? This report provides a window on the behind the scenes success factors that supercharge 10 leading MSPs and enable them to stand out.

    View Content

  • Industry trends shaping the channel

    The digitalisation of communications and networks is a critical strategic issue that needs to be fully understood by telecommunications professionals, due to the scale of change, the impact of disruptive and substitutional technology trends, and the growth opportunities available.

    View Content

  • Business growth and M&A outlook 2023

    Produced in association with Knight Corporate Finance: This research report produced in association with Knight Corporate Finance explores why it is critical to have a growth mindset with a willingness to strategically evolve aligned to ongoing change - and asks: Is it time to reappraise your business growth strategy?

    View Content

  • Channel readiness sustainability report

    Produced in association with Zen: This research exposes a high degree of operational and service level stasis in the comms channel. What are the root causes? And how can they be overcome?

    View Content

  • Building powerful service strategies

    Produced in association with Zen: This research exposes a high degree of operational and service level stasis in the comms channel. What are the root causes? And how can they be overcome?

    View Content