Market alignment: Customer behaviour trends
Learn about customer behaviour trends and what they will mean for the channel's connectivity and service providers.
Bounce Back: How High-Value CX Gives Your Customers the Tonic for Recovery
CX is going to be the most important factor for many businesses over the coming 12 months, and your customers are desperate to differentiate themselves through the quality of the customer experience they deliver.
Comms Dealer Forecast Sessions - Strategic Focus
An exploration of the channel challenges ahead.
The CCaaS Opportunity - Training and Security
Facilitated by Nigel Sergent, the final topics under discussion include: how resellers can learn more about CCaaS to address new market opportunities; how resellers can train customers to utilise the full benefits of CCaaS environments; how CCaaS margin models compare to legacy solutions; and how secure CCaaS are with agents working remotely.
Keeping up with the demand of supporting customers
Keith Jackson, EMEA Channel Sales Director, 8x8 speaking to Nigel Sergent about keeping up with the demand of supporting customers as they transitioned to home-working during the pandemic, focusing first on the public sector and then more recently on the retail sector which is now thriving in this environment.
Providing the right specialised solutions to the care sector
Andrew Rowley, Managing Director of Frontier Group explains to Nigel Sergent how Zest4 and 8x8 assisted in providing the right specialised solutions to the care sector in line with changing demands as the pandemic struck: “adapting as a business and ensuring you understand the needs of that sector is crucial.”
Increased demand for UCaaS solutions
Zest4 partner Gareth Worrall, Founder & Director of CONVERJ LIMITED discusses the increased demand for remote working during the pandemic and his experience executing three big 8x8 solutions including a 400-seat contact centre in the financial services sector.
Identifying and delivering 8x8 UCaaS solutions
Robert Foster, Head of Channel Sales, Zest4 spoke to Nigel Sergent about how Zest4 is helping partners identify and deliver 8x8 UCaaS solutions at the online event: How is CCaaS shaping the future of business comms?
What are buyers really looking for?
Alex Cliffe, Commercial Director for the ever-acquisitive Elite Group, is responsible for the company’s M&A activities and the forensic details behind them. In a discussion with Adrian Barnard, she reveals what constitutes a great deal and why?
Can you secure your financial future in such challenging times?
In his presentation, Adam Carolan, Managing Director at Xentum Ltd provided forward thinking advice to help business leaders improve their financial security now and, in the future, focusing on on a wide range of financial topics from investments and ISAs, to tax and cashflow planning.
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