Business Profiles / Interviews

Clear planning pays off

Having a clear vision of the end game from the outset has proved an invaluable tactic in Vapour Cloud’s progress as an evolving MSP, says founder and CEO Tim Mercer.

Horn eyes growth year

IntraLAN made its first CEO change for almost a quarter of a century in August, pulling in Andy Horn whose 2020 plan has only one purpose – to double the size of the business ahead of delivering a longer-term expansion push.

Billing for all possibilities

The reasons for billing providers to be permanently on their toes come thick and fast – and ever alert to the mood of the market Strategic Imperatives has made a broad scope of moves to keep all developments covered.

Strategists talk billing

The mechanics of the ICT sector require fundamental change as we approach Digital Britain, not least in the billing space.

Why collaboration is key

UC&C is the channel’s chance to become the business community’s saviour in the Age of the Millennial, according to Voiceflex Sales and Marketing Director Paul Taylor.

Planning for the future

It is incumbent on billing vendors to act in concert with technological shifts in the market and all that entails, says Aurora COO Derek Watson.

Shaping the MSP model

Piers Mummery has spent 30 years turning around and launching a plethora of diverse businesses, he’s spent the last six years ‘having a lot of fun’ in Chicago helping ICT firms transition into MSPs.

Championing diversity

Lip service and mere cultural mood music will do nothing to advance the spread of greater diversity and inclusion (D&I) in the channel. What we need are real world examples of inspirational D&I champions. Enter Sky Business…

Zen steps up ambitions

Ambitious Zen CEO Paul Stobart is stepping up plans to realise what he claims is a gold-plated opportunity for his new ‘challenger brand’ and its channel partners.

Taylor talks strategy

A more critical period for the industry cannot be recalled, but the current upheaval creates not just a disruption of  traditional comms, it provides a welter of opportunities, says Gamma CEO Andrew Taylor.

Focus set for channel push

The merger of RTF Networks with investor company Focus Group brings far more scope to raise the level of support and ambition for their ramped up partner strategy, says Head of Channel Joline Cramond.

Splicecom’s iron maxims

The channel is most effective when deploying tactically developed products and propositions created for specific vertical markets, says Splicecom’s Managing Director and CEO Barry Edwards, who holds fast to this iron maxim.

Cloud move pays dividends

Pragma is in great shape and adding muscle on all sides as an ever evolving channel focused CSP, according to Managing Director Tim Brooks and Sales and Marketing Director Will Morey.

Switch up your planning

Whether your glass is half empty or half full on the 2025 PSTN switch off, all channel partners need a plan according to Terry O’Brien and his team at Digital Wholesale Solutions.

UCaaS top gun targets UK

A Nordic-made UCaaS proposition will quickly gain market share across the UK and Europe’s northern territories as its creator, Soluno Business Communications, presses the go button.

Rickett ramps up Teams play

Resellers have no choice but to grasp the Teams opportunity, despite the perceived threat, argues V12 Telecom co-founder and Managing Director Charles Rickett.

Delivering the deal

When seeking to exit or secure investment there are whirlpools and jagged rocks on all sides. Here, Knight Corporate Finance Director Paul Billingham steers you through the pitfalls.

‘Beyond’ is beckoning

Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.

Sector sees mixed fortunes

Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.

Hubs that create value

AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.

Business Profiles / Interviews

Clear planning pays off

Having a clear vision of the end game from the outset has proved an invaluable tactic in Vapour Cloud’s progress as an evolving MSP, says founder and CEO Tim Mercer.

Horn eyes growth year

IntraLAN made its first CEO change for almost a quarter of a century in August, pulling in Andy Horn whose 2020 plan has only one purpose – to double the size of the business ahead of delivering a longer-term expansion push.

Billing for all possibilities

The reasons for billing providers to be permanently on their toes come thick and fast – and ever alert to the mood of the market Strategic Imperatives has made a broad scope of moves to keep all developments covered.

Strategists talk billing

The mechanics of the ICT sector require fundamental change as we approach Digital Britain, not least in the billing space.

Why collaboration is key

UC&C is the channel’s chance to become the business community’s saviour in the Age of the Millennial, according to Voiceflex Sales and Marketing Director Paul Taylor.

Planning for the future

It is incumbent on billing vendors to act in concert with technological shifts in the market and all that entails, says Aurora COO Derek Watson.

Shaping the MSP model

Piers Mummery has spent 30 years turning around and launching a plethora of diverse businesses, he’s spent the last six years ‘having a lot of fun’ in Chicago helping ICT firms transition into MSPs.

Championing diversity

Lip service and mere cultural mood music will do nothing to advance the spread of greater diversity and inclusion (D&I) in the channel. What we need are real world examples of inspirational D&I champions. Enter Sky Business…

Zen steps up ambitions

Ambitious Zen CEO Paul Stobart is stepping up plans to realise what he claims is a gold-plated opportunity for his new ‘challenger brand’ and its channel partners.

Taylor talks strategy

A more critical period for the industry cannot be recalled, but the current upheaval creates not just a disruption of  traditional comms, it provides a welter of opportunities, says Gamma CEO Andrew Taylor.

Focus set for channel push

The merger of RTF Networks with investor company Focus Group brings far more scope to raise the level of support and ambition for their ramped up partner strategy, says Head of Channel Joline Cramond.

Splicecom’s iron maxims

The channel is most effective when deploying tactically developed products and propositions created for specific vertical markets, says Splicecom’s Managing Director and CEO Barry Edwards, who holds fast to this iron maxim.

Cloud move pays dividends

Pragma is in great shape and adding muscle on all sides as an ever evolving channel focused CSP, according to Managing Director Tim Brooks and Sales and Marketing Director Will Morey.

Switch up your planning

Whether your glass is half empty or half full on the 2025 PSTN switch off, all channel partners need a plan according to Terry O’Brien and his team at Digital Wholesale Solutions.

UCaaS top gun targets UK

A Nordic-made UCaaS proposition will quickly gain market share across the UK and Europe’s northern territories as its creator, Soluno Business Communications, presses the go button.

Rickett ramps up Teams play

Resellers have no choice but to grasp the Teams opportunity, despite the perceived threat, argues V12 Telecom co-founder and Managing Director Charles Rickett.

Delivering the deal

When seeking to exit or secure investment there are whirlpools and jagged rocks on all sides. Here, Knight Corporate Finance Director Paul Billingham steers you through the pitfalls.

‘Beyond’ is beckoning

Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.

Sector sees mixed fortunes

Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.

Hubs that create value

AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.

Finance sector opportunities

Organisations making up the financial sector have become voracious consumers of new comms technologies of all kinds – nothing else will cut the mustard.

Banking on technology

What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.

Dunne’s growth recipe

When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.

Truly in the Pink

Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.

Rise of omni-channel

Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.

Chiming with the times

Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.

Empowering the IoT

In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.

Preparation key for PE

FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.