Channel leaders confident in greener future

IT channel leaders are confident that they can make sustainable change within their company, with 84% stating they were optimistic about adopting more eco-friendly processes throughout their supply chains.

Business Profiles / Interviews

Dealing with discrimination

A root and branch review of the diversity within BT Wholesale and the wider group set the wheels in motion to introduce many new initiatives that encourage positive change.

A blueprint for D&I

Before embarking on a diversity and inclusion journey it’s vital to understand what that truly means. Here, Zen Internet HR Director Ayshea Robertson offers practical strategies that provide a D&I blueprint for all organisations.

Quest for people parity

Committed leaders can make a difference by doubling down on their critical diversity and inclusion (D&I) priorities and backing up their aspirations with solid initiatives and resources.

Preparing for ESG

It’s early days for most channel companies to have executed a strategic reinvention with ESG (Environmental, Social and Governance) at the core, but the message is clear – leaders need to quickly establish ESG priorities.

Defining a sustainability roadmap

An Intergovernmental Panel on Climate Change (IPCC) report published last month signalled a red warning for humanity. Extreme climate change means big trouble and an urgent reduction of fossil fuel emissions is the only answer.

D&I from the ground up

The focus on diversity and inclusion is becoming more widespread across the channel and prime movers continue to create initiatives that advance their D&I programmes.

Transparity eyes top spot

Transparity Solutions has stormed into the premier league of Microsoft partners in short time, fuelled by 80 per cent year-on-year growth.

At the leading edge

Antin Infrastructure Partners’ acquisition of Pulsant in July enabled CEO Rob Coupland to capitalise on the shift to hybrid cloud solutions and drive plans to create the UK’s leading edge computing platform.

M&A drivers accelerate

High transaction values and rising deal volumes, combined with plentiful private equity funding are all positive signs for business leaders in the tech sector considering an exit.

Lessons from start-ups?

No matter how large, small or long in the tooth, to thrive in today’s fast moving business environment organisations need the flexibility to turn on a sixpence.

Brightsolid expansion

Scotland-based Brightsolid wasted no time in harnessing demand for public cloud services and CEO Elaine Maddison is set to extend the MSP’s strong presence in this space south of the border.

North heads for growth

North CEO Glen Williams is clear on his direction of travel: To become the leading IoT and private 5G services and solutions provider in the UK.

Mastering the market

Convergence Group Managing Director Danny Masters underlines the criticality of strategically aligned business and commercial models.

Strategic priorities

FluidOne CEO Russell Horton opens up on his current challenges and opportunities.

Smart moves in billing

Look closely at a modern day billing company and you will see a microcosm of the wider market and glimpses beyond the comms sector’s periphery – and PRD Intelligent Billing is no exception.

Defining a billing strategy

The big intent of leading channel billing providers is to create a dynamically driven balance between their software R&D and the demands of a fast evolving market.

In tune with the market

From UCaaS and CCaaS to security and connectivity, from productivity to staff wellbeing and CSR, industry and the market are now singing from the same song sheet.

Everyday opportunities

According to Richard Roberts, VP Northern Europe, Mitel, the sphere of opportunity driven in large part the new ‘everyday’ will continue to expand.

Gaining a start-up edge

Securing a competitive edge in today’s fast evolving ICT market calls for a disruptive outlook, fresh thinking, ambition, entrepreneurialism, an innovative edge, energy and  agility  – all key aspects of a start-up mentality.

Where is CCaaS heading?

Contact centres and their role in the market have been redefined by Covid-19. Here, Martin Taylor, Deputy CEO at Content Guru, explores the evolution of customer and staff engagement.

Dealing with discrimination

A root and branch review of the diversity within BT Wholesale and the wider group set the wheels in motion to introduce many new initiatives that encourage positive change.

A blueprint for D&I

Before embarking on a diversity and inclusion journey it’s vital to understand what that truly means. Here, Zen Internet HR Director Ayshea Robertson offers practical strategies that provide a D&I blueprint for all organisations.

Quest for people parity

Committed leaders can make a difference by doubling down on their critical diversity and inclusion (D&I) priorities and backing up their aspirations with solid initiatives and resources.

Preparing for ESG

It’s early days for most channel companies to have executed a strategic reinvention with ESG (Environmental, Social and Governance) at the core, but the message is clear – leaders need to quickly establish ESG priorities.

Defining a sustainability roadmap

An Intergovernmental Panel on Climate Change (IPCC) report published last month signalled a red warning for humanity. Extreme climate change means big trouble and an urgent reduction of fossil fuel emissions is the only answer.

D&I from the ground up

The focus on diversity and inclusion is becoming more widespread across the channel and prime movers continue to create initiatives that advance their D&I programmes.

Transparity eyes top spot

Transparity Solutions has stormed into the premier league of Microsoft partners in short time, fuelled by 80 per cent year-on-year growth.

At the leading edge

Antin Infrastructure Partners’ acquisition of Pulsant in July enabled CEO Rob Coupland to capitalise on the shift to hybrid cloud solutions and drive plans to create the UK’s leading edge computing platform.

M&A drivers accelerate

High transaction values and rising deal volumes, combined with plentiful private equity funding are all positive signs for business leaders in the tech sector considering an exit.

Lessons from start-ups?

No matter how large, small or long in the tooth, to thrive in today’s fast moving business environment organisations need the flexibility to turn on a sixpence.

Brightsolid expansion

Scotland-based Brightsolid wasted no time in harnessing demand for public cloud services and CEO Elaine Maddison is set to extend the MSP’s strong presence in this space south of the border.

North heads for growth

North CEO Glen Williams is clear on his direction of travel: To become the leading IoT and private 5G services and solutions provider in the UK.

Mastering the market

Convergence Group Managing Director Danny Masters underlines the criticality of strategically aligned business and commercial models.

Strategic priorities

FluidOne CEO Russell Horton opens up on his current challenges and opportunities.

Smart moves in billing

Look closely at a modern day billing company and you will see a microcosm of the wider market and glimpses beyond the comms sector’s periphery – and PRD Intelligent Billing is no exception.

Defining a billing strategy

The big intent of leading channel billing providers is to create a dynamically driven balance between their software R&D and the demands of a fast evolving market.

In tune with the market

From UCaaS and CCaaS to security and connectivity, from productivity to staff wellbeing and CSR, industry and the market are now singing from the same song sheet.

Everyday opportunities

According to Richard Roberts, VP Northern Europe, Mitel, the sphere of opportunity driven in large part the new ‘everyday’ will continue to expand.

Gaining a start-up edge

Securing a competitive edge in today’s fast evolving ICT market calls for a disruptive outlook, fresh thinking, ambition, entrepreneurialism, an innovative edge, energy and  agility  – all key aspects of a start-up mentality.

Where is CCaaS heading?

Contact centres and their role in the market have been redefined by Covid-19. Here, Martin Taylor, Deputy CEO at Content Guru, explores the evolution of customer and staff engagement.

A platform for change

Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluating right-fit cloud contact centre solutions and the transformation programmes they accelerate.

Why still legacy billing?

The comms sector’s billing segment remains largely defined by its past, with legacy systems holding many resellers back even as demands for integration and AI-type functionality becomes mainstream.

Empowered by billing

Behind the digital disruption of the market the evolution of billing systems is the big event, according to Samantha Dennahy, Product Owner for Union Street Technologies.

Harnessing industry change

As lockdown restrictions ease and a new ‘everyday’ dawns, many business owners could face another of the biggest challenges of their history, with a new paradigm of work on one side and the rise of the customer experience on the other.

Motivated by purpose

Redsquid CEO Sohin Raithatha is on his way to defining a new work philosophy which frees itself from the strictures of traditional thinking and embraces a higher purpose.

Tee up for mental health

The ICT mental health charity MHA continues to help people in need of a friendly ear and advice, and now the organisation is urging more industry businesses to get involved so it can take the support it offers to the next level.

Harnessing the X factor

Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer experience (CX) alone, says Content Guru Deputy CEO and co-founder Martin Taylor.

Make gains in mobile

Harnessing opportunities in mobile can only be to a reseller’s gain, according to Rob Kittler, Head of the Connectivity Practice at Gamma.