Business Profiles / Interviews

‘Beyond’ is beckoning

Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.

Mixed fortunes mark busy period

Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.

Hubs that create value

AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.

Finance sector opportunities

Organisations making up the financial sector have become voracious consumers of new comms technologies of all kinds – nothing else will cut the mustard.

Banking on technology

What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.

Dunne’s growth recipe

When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.

A businessman who’s truly in the Pink

Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.

Rise of omni-channel

Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.

Chiming with the times

Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.

Empowering the IoT

In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.

Preparation key for PE

FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.

Smarten up the journey

Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly integrated customer journeys need to be much smarter, says James Hughes, Head of Solutions, Cloud and CCaaS at Sabio.

Why leasing matters

To what extent is leasing an ancient profession with a modern purpose? Shire Leasing National Account Manager Dan MacKrell explains…

Next generation comms

The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.

Silver Cloud goes blue

Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.

Streetwise with Disneur

After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.

M247 in growth mode

M247 CEO Jenny Davies has advanced a growth strategy that serves both the market and channel partners.

Partnerships key to 5G

What impact will 5G have on the comms industry? SSE Enterprise Telecoms CEO Colin Sempill assesses what he believes to be ‘the channel’s biggest opportunity’.

Contact centre whizz on the up

BrightCloud CEO Alex Morrison’s clear inspiration has always been to match customer challenges with bespoke tech solutions.

A time for true leadership

How carriers perform on the full fibre stage could decide their fate, and it is hard to imagine a more determined protagonist than TalkTalk Business Managing Director Kristine Olson-Chapman.

Business Profiles / Interviews

‘Beyond’ is beckoning

Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.

Mixed fortunes mark busy period

Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.

Hubs that create value

AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.

Finance sector opportunities

Organisations making up the financial sector have become voracious consumers of new comms technologies of all kinds – nothing else will cut the mustard.

Banking on technology

What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.

Dunne’s growth recipe

When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.

A businessman who’s truly in the Pink

Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.

Rise of omni-channel

Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.

Chiming with the times

Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.

Empowering the IoT

In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.

Preparation key for PE

FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.

Smarten up the journey

Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly integrated customer journeys need to be much smarter, says James Hughes, Head of Solutions, Cloud and CCaaS at Sabio.

Why leasing matters

To what extent is leasing an ancient profession with a modern purpose? Shire Leasing National Account Manager Dan MacKrell explains…

Next generation comms

The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.

Silver Cloud goes blue

Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.

Streetwise with Disneur

After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.

M247 in growth mode

M247 CEO Jenny Davies has advanced a growth strategy that serves both the market and channel partners.

Partnerships key to 5G

What impact will 5G have on the comms industry? SSE Enterprise Telecoms CEO Colin Sempill assesses what he believes to be ‘the channel’s biggest opportunity’.

Contact centre whizz on the up

BrightCloud CEO Alex Morrison’s clear inspiration has always been to match customer challenges with bespoke tech solutions.

A time for true leadership

How carriers perform on the full fibre stage could decide their fate, and it is hard to imagine a more determined protagonist than TalkTalk Business Managing Director Kristine Olson-Chapman.

Meet a man with a plan

Forget ‘wait and see’ when it comes to business planning. The only solution to the long-term challenge facing every entrepreneur is to make an exit plan and stick to it, argues net:telecom Managing Director Henry Forde.

Harnessing change

Managing change is the cardinal issue for most ICT resellers who face direct challenges and opportunities on a number of fronts, according to speakers at this year’s Margin in Voice and Data symposium (Forest of Arden, Coventry, July 4th)

Billing for compliance

As at all times when Ofcom regulation that impacts CPs comes into light, the channel undergoes a learning project to evaluate and understand the implications of fresh policies.

Opportunities in UCaaS

UCaaS has proved slow in unlocking the riches of the digital age for the channel, but according to Gamma’s Head of UCaaS and Mid-Market Sales Paul Gibbs the time for an upsurge is now and SMEs are prime targets.

Times a-changing in UC

An uplift in the fortunes of UCaaS providers could ultimately come from a rising group of newcomers to the world of work. What resellers really need now is a strategy...

Fibre players hook up

Partnerships have rarely been so indicative of the connectivity market’s future direction as last month’s link-up between SSE Enterprise Telecoms and CityFibre.

A model for UCaaS

Mitel’s popular UCaaS agency and SP model in the US will be just as fashionable across Europe, says VP UCaaS International Rami Houbby who expects his expansion plan to yield rapid results.

Acquisitive Charterhouse goes nationwide

For Charterhouse Voice & Data CEO Mark Brooks-Wadham national coverage beckons, and acquisitions in the UC and cyber space have a big part to play in creating growth.