Business Profiles / Interviews

Championing diversity

Lip service and mere cultural mood music will do nothing to advance the spread of greater diversity and inclusion (D&I) in the channel. What we need are real world examples of inspirational D&I champions. Enter Sky Business…

Zen steps up ambitions

Ambitious Zen CEO Paul Stobart is stepping up plans to realise what he claims is a gold-plated opportunity for his new ‘challenger brand’ and its channel partners.

Taylor talks strategy

A more critical period for the industry cannot be recalled, but the current upheaval creates not just a disruption of  traditional comms, it provides a welter of opportunities, says Gamma CEO Andrew Taylor.

Focus set for channel push

The merger of RTF Networks with investor company Focus Group brings far more scope to raise the level of support and ambition for their ramped up partner strategy, says Head of Channel Joline Cramond.

Splicecom’s iron maxims

The channel is most effective when deploying tactically developed products and propositions created for specific vertical markets, says Splicecom’s Managing Director and CEO Barry Edwards, who holds fast to this iron maxim.

Cloud move pays dividends

Pragma is in great shape and adding muscle on all sides as an ever evolving channel focused CSP, according to Managing Director Tim Brooks and Sales and Marketing Director Will Morey.

Switch up your planning

Whether your glass is half empty or half full on the 2025 PSTN switch off, all channel partners need a plan according to Terry O’Brien and his team at Digital Wholesale Solutions.

UCaaS top gun targets UK

A Nordic-made UCaaS proposition will quickly gain market share across the UK and Europe’s northern territories as its creator, Soluno Business Communications, presses the go button.

Rickett ramps up Teams play

Resellers have no choice but to grasp the Teams opportunity, despite the perceived threat, argues V12 Telecom co-founder and Managing Director Charles Rickett.

Delivering the deal

When seeking to exit or secure investment there are whirlpools and jagged rocks on all sides. Here, Knight Corporate Finance Director Paul Billingham steers you through the pitfalls.

‘Beyond’ is beckoning

Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.

Sector sees mixed fortunes

Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.

Hubs that create value

AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.

Finance sector opportunities

Organisations making up the financial sector have become voracious consumers of new comms technologies of all kinds – nothing else will cut the mustard.

Banking on technology

What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.

Dunne’s growth recipe

When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.

Truly in the Pink

Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.

Rise of omni-channel

Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.

Chiming with the times

Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.

Empowering the IoT

In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.

Business Profiles / Interviews

Championing diversity

Lip service and mere cultural mood music will do nothing to advance the spread of greater diversity and inclusion (D&I) in the channel. What we need are real world examples of inspirational D&I champions. Enter Sky Business…

Zen steps up ambitions

Ambitious Zen CEO Paul Stobart is stepping up plans to realise what he claims is a gold-plated opportunity for his new ‘challenger brand’ and its channel partners.

Taylor talks strategy

A more critical period for the industry cannot be recalled, but the current upheaval creates not just a disruption of  traditional comms, it provides a welter of opportunities, says Gamma CEO Andrew Taylor.

Focus set for channel push

The merger of RTF Networks with investor company Focus Group brings far more scope to raise the level of support and ambition for their ramped up partner strategy, says Head of Channel Joline Cramond.

Splicecom’s iron maxims

The channel is most effective when deploying tactically developed products and propositions created for specific vertical markets, says Splicecom’s Managing Director and CEO Barry Edwards, who holds fast to this iron maxim.

Cloud move pays dividends

Pragma is in great shape and adding muscle on all sides as an ever evolving channel focused CSP, according to Managing Director Tim Brooks and Sales and Marketing Director Will Morey.

Switch up your planning

Whether your glass is half empty or half full on the 2025 PSTN switch off, all channel partners need a plan according to Terry O’Brien and his team at Digital Wholesale Solutions.

UCaaS top gun targets UK

A Nordic-made UCaaS proposition will quickly gain market share across the UK and Europe’s northern territories as its creator, Soluno Business Communications, presses the go button.

Rickett ramps up Teams play

Resellers have no choice but to grasp the Teams opportunity, despite the perceived threat, argues V12 Telecom co-founder and Managing Director Charles Rickett.

Delivering the deal

When seeking to exit or secure investment there are whirlpools and jagged rocks on all sides. Here, Knight Corporate Finance Director Paul Billingham steers you through the pitfalls.

‘Beyond’ is beckoning

Nimans has a long-held expansion agenda and the role of network services in this is towering, reflected by a rebrand of the Network Services arm to Beyond Connectivity led by Head of Sales Graham Wilkinson.

Sector sees mixed fortunes

Philip Carse, Analyst at Megabuyte.com, reports on the trading performance of leading companies in the comms space during the last quarter.

Hubs that create value

AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dissatisfaction, turning contact centres into hubs of value creation.

Finance sector opportunities

Organisations making up the financial sector have become voracious consumers of new comms technologies of all kinds – nothing else will cut the mustard.

Banking on technology

What should ICT providers put at the heart of their approach to the finance sector? TIG CEO Des Lekerman has the answers.

Dunne’s growth recipe

When cheffing no longer cut it, Managing Director Martin Dunne decided to cause a stir in the comms industry and bring Mtech Communications to the boil.

Truly in the Pink

Embarking on a franchisee recruitment campaign is the latest in a long line of measures intended to boost Pink Connect’s growth prospects, explains Managing Director James Pink.

Rise of omni-channel

Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology is the order of the day.

Chiming with the times

Audio Productions UK Director Andrew Jones is right to trumpet the services his company offers ICT resellers. They are, after all, music to your ears.

Empowering the IoT

In explaining the market potential of LTE Cat-M1 and NB-IoT, Zest4’s Head of M2M and IoT Anton Le Saux and Arkessa’s Head of Solutions Chris Williams expose the high potency of low power connectivity.

Preparation key for PE

FPE Capital Managing Partner David Barbour gets down to the specifics of how resellers should go about attracting the private equity backing that could take their business to the next level.

Smarten up the journey

Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly integrated customer journeys need to be much smarter, says James Hughes, Head of Solutions, Cloud and CCaaS at Sabio.

Why leasing matters

To what extent is leasing an ancient profession with a modern purpose? Shire Leasing National Account Manager Dan MacKrell explains…

Next generation comms

The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that they have at their disposal the means to meet ever greater communication demands from a new generation of end customers.

Silver Cloud goes blue

Anyone seeking confirmation of the shift to web-based telecoms should turn their eyes north where Glasgow-based Silver Cloud is now enthusiastically offering customers solutions from the ‘Blue PBX’ company Wildix.

Streetwise with Disneur

After former TV Apprentice Vincent Disneur found himself at the wrong end of Lord Alan Sugar’s pointed finger the Head of Sales and Marketing returned to Union Street’s HQ more determined than ever.

M247 in growth mode

M247 CEO Jenny Davies has advanced a growth strategy that serves both the market and channel partners.

Partnerships key to 5G

What impact will 5G have on the comms industry? SSE Enterprise Telecoms CEO Colin Sempill assesses what he believes to be ‘the channel’s biggest opportunity’.