Business Profiles / Interviews

CCaaS as a core specialism

Getting your partner strategy right in the CCaaS space will unlock a market opportunity that is ever-stimulated by innovation and growth potential, according to Content Guru co-founder and CEO Martin Taylor.

Neurodiversity wins new sales

People buy from people and it’s likely that a significant portion of them are neurodivergent, writes Support to Win CEO Julie Mills.

How 8x8 is gearing up

Here, 8x8’s Regional Vice President for EMEA Channel Sales Emily Masterton shares insights into key aspects of the vendor’s tech roadmap and the big themes underpinning its evolving partner enablement and engagement strategy.

Room to grow in UCaaS

UCaaS remains an untapped opportunity for many ICT resellers but transformational trends in the market will put UC solutions front and centre, believes Matt Worboys, Business Development Director, Gamma.

Time to harness UCaaS

UCaaS solutions are essential for business collaboration in today’s hybrid world and the market continues to expand, writes Gavin Jones, Channel Partners Director, BT Wholesale.

Are you in the UCaaS frame?

Taking a big-picture view of the UCaaS space and gauging the role of partners in meeting the demands of this fast evolving market is critical to success, says Iain Sinnott, Head of International Carrier Sales, Enreach for Service Provide

Jola mobilises big deals

Jola’s immediate priority this year is to accelerate partner growth through the maximisation of ‘bigger and better’ IoT and mobile data deals, according to CEO Adrian Sunderland.

Kick ICT boots up

Scottish tech firm Kick ICT has catalysed its growth strategy following an investment deal that puts the company on track to become one of the UK’s leading MSPs of scale, says CEO Tom O’Hara who’s targeting a £50 million run rate by 2025.

SME champ aims high

In November 2016 when the then CEO of Adept Telecom Ian Fishwick was appointed to represent the comms industry as part of the Cabinet Office SME Panel he guaranteed ‘a voice at the top table’. Now, he is aiming higher.

Empowering 3,500 people

Former Sage, HSBC and Sony executive Erna de Ruijter-Quist joined Westcon-Comstor as its first Chief People Officer in October last year, also bringing experience from time at Virgin Media, Liberty Global and GE Capital.

Channel trio drive change

Putting more purposeful goals into practice is a daunting challenge for any business and the first question always asked is... where do you start?

Meet a purpose-led MSP

Organisational culture and operational excellence are best optimised through a purpose-led combination of teamwork and a values driven strategy, according to Utilize Managing Director Guy Hocking.

Network mix and match

Embedding a mix and match network model enables resellers and distributors to not only meet the requirements, challenges and opportunities of a changing marketplace but define its future too, according to Cellhire MD Matt Bennett.

AI opportunity beckons

Here, Tim Britt, Director of Sales & Channel EMEA, outlines what’s needed for the channel to accelerate the AI opportunity both responsibly and strategically.

Harnessing neurodiversity

Support to Win CEO and neurodiversity champion Julie Mills urges channel leaders to kick-start an ND initiative this year by focusing on just one of three areas – education, internal communications or recruitment.

Betts adds zest to Vizst

The Techneds-backed three-way merger of ITSB, Quad Vision and Data Integration (a division of B2B technology provider DXC Technology) in late 2021 created a single entity operating under the brand headed up by CEO Richard Betts.

2025 switch off update

With just two years to go until all landlines as we know them will be disconnected, the Great British Switch Off is looming large, writes Matt Dexter, Head of Business Partnerships, Openreach.

Inspiring women in tech

Meet Kim Lonas, Global Diversity & Inclusion Programme Lead, DCC Technology – a highly influential change agent dedicated to closing the gender gap in the ICT sector.

Avoira's winning formula

Avoira’s winning formula is based on broad synergies delivered through multiple strategic mergers supported by bold leadership actions, according to Managing Director Andrew Roberts.

Know your superpowers

The best team performances hinge on human differences being effectively managed, and managers who truly understand neurodiversity will find the superpower in every employee, writes Support to Win CEO Julie Mills.

CCaaS as a core specialism

Getting your partner strategy right in the CCaaS space will unlock a market opportunity that is ever-stimulated by innovation and growth potential, according to Content Guru co-founder and CEO Martin Taylor.

Neurodiversity wins new sales

People buy from people and it’s likely that a significant portion of them are neurodivergent, writes Support to Win CEO Julie Mills.

How 8x8 is gearing up

Here, 8x8’s Regional Vice President for EMEA Channel Sales Emily Masterton shares insights into key aspects of the vendor’s tech roadmap and the big themes underpinning its evolving partner enablement and engagement strategy.

Room to grow in UCaaS

UCaaS remains an untapped opportunity for many ICT resellers but transformational trends in the market will put UC solutions front and centre, believes Matt Worboys, Business Development Director, Gamma.

Time to harness UCaaS

UCaaS solutions are essential for business collaboration in today’s hybrid world and the market continues to expand, writes Gavin Jones, Channel Partners Director, BT Wholesale.

Are you in the UCaaS frame?

Taking a big-picture view of the UCaaS space and gauging the role of partners in meeting the demands of this fast evolving market is critical to success, says Iain Sinnott, Head of International Carrier Sales, Enreach for Service Provide

Jola mobilises big deals

Jola’s immediate priority this year is to accelerate partner growth through the maximisation of ‘bigger and better’ IoT and mobile data deals, according to CEO Adrian Sunderland.

Kick ICT boots up

Scottish tech firm Kick ICT has catalysed its growth strategy following an investment deal that puts the company on track to become one of the UK’s leading MSPs of scale, says CEO Tom O’Hara who’s targeting a £50 million run rate by 2025.

SME champ aims high

In November 2016 when the then CEO of Adept Telecom Ian Fishwick was appointed to represent the comms industry as part of the Cabinet Office SME Panel he guaranteed ‘a voice at the top table’. Now, he is aiming higher.

Empowering 3,500 people

Former Sage, HSBC and Sony executive Erna de Ruijter-Quist joined Westcon-Comstor as its first Chief People Officer in October last year, also bringing experience from time at Virgin Media, Liberty Global and GE Capital.

Channel trio drive change

Putting more purposeful goals into practice is a daunting challenge for any business and the first question always asked is... where do you start?

Meet a purpose-led MSP

Organisational culture and operational excellence are best optimised through a purpose-led combination of teamwork and a values driven strategy, according to Utilize Managing Director Guy Hocking.

Network mix and match

Embedding a mix and match network model enables resellers and distributors to not only meet the requirements, challenges and opportunities of a changing marketplace but define its future too, according to Cellhire MD Matt Bennett.

AI opportunity beckons

Here, Tim Britt, Director of Sales & Channel EMEA, outlines what’s needed for the channel to accelerate the AI opportunity both responsibly and strategically.

Harnessing neurodiversity

Support to Win CEO and neurodiversity champion Julie Mills urges channel leaders to kick-start an ND initiative this year by focusing on just one of three areas – education, internal communications or recruitment.

Betts adds zest to Vizst

The Techneds-backed three-way merger of ITSB, Quad Vision and Data Integration (a division of B2B technology provider DXC Technology) in late 2021 created a single entity operating under the brand headed up by CEO Richard Betts.

2025 switch off update

With just two years to go until all landlines as we know them will be disconnected, the Great British Switch Off is looming large, writes Matt Dexter, Head of Business Partnerships, Openreach.

Inspiring women in tech

Meet Kim Lonas, Global Diversity & Inclusion Programme Lead, DCC Technology – a highly influential change agent dedicated to closing the gender gap in the ICT sector.

Avoira's winning formula

Avoira’s winning formula is based on broad synergies delivered through multiple strategic mergers supported by bold leadership actions, according to Managing Director Andrew Roberts.

Know your superpowers

The best team performances hinge on human differences being effectively managed, and managers who truly understand neurodiversity will find the superpower in every employee, writes Support to Win CEO Julie Mills.

AI in the contact centre

Developing an organisation-wide AI capability is rising up the corporate agenda and according to Cirrus CEO Jason Roos contact centre applications are blazing the trail with use cases driving productivity and new business.

Matrix IT ramps up

Incoming Matrix IT MD Matt Faulkner has activated a solid business plan first conceived when he joined the Fareham-based MSP as CTO in 2021. Here, he sets out his growth vision.

Harnessing marketing trends

Pivotal trends in marketing fall into two main categories – differentiation and innovating the customer experience, according to Hilary Oliver, Chief Marketing & Experience Officer, Tollring.

Realising AI potential

AI is transforming how contact centres operate and bursting through strongly in the comms channel is Elisha Telecom CEO Jeff Green who is at the vanguard of AI developments.

Selling full scale UCaaS

A more agile and holistic sales approach will be key to success in the evolving UCaaS arena, writes Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers.

Chairman insights....

PE investor Chiltern Capital’s acquisition of IT distributor Intec Microsystems in July also saw the arrival of industry veteran Alan Cantwell as Executive Chairman to drive growth beyond £100m-plus revenues within 12 months.

SCC in Scottish push

SCC’s newly opened Scottish office is the precursor of a significant expansion campaign across the region led by SCC long-termer Lindsey Hunter, Branch Manager for Scotland, Northern Ireland and the North East.

Comms Vision 2023: Creating an advantage in times of change