Contact Centre
Sabio acquires voicebot specialist
Sabio’s AI and automation portfolio has received a boost following its acquisition of Madrid-based Fonetic, which proHorizon Contact launched
Gamma’s capability boosting acquisition of Telsis in November 2019 marked a new phase of product development that led toGamma launches Horizon Contact
Gamma has launched Horizon Contact, an omnichannel contact centre solution for small and medium-sized businesses.Cirrus integrates with Microsoft Teams
Cloud contact centre specialist Cirrus has completed integration of its omnichannel offering into Microsoft Teams.QContact connects with UK channel
Global omni-channel specialist QContact is targeting UK comms channel expansion, building on partner programme successes in EInvestment platform selects Sabio for CX upgrade
Avaya partner Sabio Group is to upgrade and manage the core customer contact centre and workforce optimisation systems of Hargreaves Lansdown, one of the UK's largest savings and investment platforCirrus secures multi-million funding boost
Cloud contact centre firm Cirrus has secured a multi-million pound investment from BGF along with financing from NatWestTime to revise your approach and core principles
The Covid-19 induced market pivot calls for a new approach to engagement across all aspects of the channel and customer mEfficacy of chatbots brought into question
A Covid-19 induced dip in customer service levels coincides with negative consumer views on the efficacy of chatbots.Digital key to post-Covid-19 customer service
Customer service teams that have been dispersed by the Covid-19 pandemic, and that lack the digital capabilities to deliver an optimised customer experience remotely, are causing over 61% of caller
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