Content Guru designated Verint Support PartnerContent Guru's relationship with Verint has strengthened following the cloud contact centre firm's designation as a Verified Interactions and Workforce Management (WFM) Support Partner.
VanillaIP adds Akixi to partner portfolioVanillaIP has added Akixi products and services to its partner solutions portfolio.
IP Integration adds Genesys to CC portfolioA link-up with Genesys has extended IP Integration's cloud contact centre portfolio, enabling it to offer greater choice around private and public cloud-based solutions (hosted in the UK or interna
Kakapo Systems launches Twitter Queues for BroadSoftKakapo Systems, the software development firm focused on end user applications for the Cisco BroadSoft platform, has launched Twitter Queues for BroadSoft.
Akixi delivers big changes in mobile app updateThe latest release of Akixi's mobile app boasts the most significant changes since it was launched in January 2018, said the firm.
Finding the right balanceThe only plausible option for contact centres is to adopt the right balance of new technologies such as cross-organisati
Sabio bags Singapore firm FlexAnswerSabio's acquisition of Singapore-based flexAnswer Solutions expands its reach in the APAC region and brings in additional
Akixi showcases move to omnichannel platformProduct developments from Akixi that were
Customer engagement set to get smarterCX solutions specialist Sabio is gearing up for a greater emphasis on smart tech next year as AI, Augmented Human Interactions and Voice of the Customer come sharply into focus.