Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that
Content Guru's relationship with Verint has strengthened following the cloud contact centre firm's designation as a Verified Interactions and Workforce Management (WFM) Support Partner.
VanillaIP has added Akixi products and services to its partner solutions portfolio.
A link-up with Genesys has extended IP Integration's cloud contact centre portfolio, enabling it to offer greater choice around private and public cloud-based solutions (hosted in the UK or interna
Kakapo Systems, the software development firm focused on end user applications for the Cisco BroadSoft platform, has launched Twitter Queues for BroadSoft.
The latest release of Akixi's mobile app boasts the most significant changes since it was launched in January 2018, said the firm.
The only plausible option for contact centres is to adopt the right balance of new technologies such as cross-organisati
Sabio's acquisition of Singapore-based flexAnswer Solutions expands its reach in the APAC region and brings in additional
Product developments from Akixi that were