Contact Centre

  • 8x8 gains south west region foothold

    8x8 has extended its partnership with EveryCloud, which focuses on the north west region, with a joint push into the south west area.   
  • Cirrus's high altitude plans

    Within the next three to five years the answer is due on whether Cirrus CEO Jason Roos will realise his ambition to become
  • Outdated contact centres open doors for channel

    ICT resellers have a golden opportunity to upgrade customer contact solutions based on research carried out by customer care technology specialists NeosWave.
  • Akixi 2.0 brings omni-channel reporting

    Akixi's analytics platform has received a boost with the roll out of Akixi 2.0. This latest release offers an updated user interface design and refreshed look to wallboards and reports.
  • Hubs that create value

    AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dis
  • Rise of omni-channel

    Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology
  • Smarten up the journey

    Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly
  • Next generation comms

    The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that
  • Content Guru designated Verint Support Partner

    Content Guru's relationship with Verint has strengthened following the cloud contact centre firm's designation as a Verified Interactions and Workforce Management (WFM) Support Partner.
  • VanillaIP adds Akixi to partner portfolio

    VanillaIP has added Akixi products and services to its partner solutions portfolio.

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