Contact Centre

  • Ward urges contact solution flexibility 

    SME businesses are facing performance challenges which only a converged contact solution can address, asserts Duncan Ward, Chief Executive Officer at Enreach UK.
  • Contact centre opportunities

    Smaller firms could outrank larger organisations in the contact centre opportunity stakes, according to our panel of e
  • New path for Contact deals

    Many small business customers do not realise their organisation is a contact centre – which represents a sales goldmine f
  • Where is CCaaS heading?

    Contact centres and their role in the market have been redefined by Covid-19.
  • A platform for change

    Here, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluati
  • Wavenet partners with Content Guru to steer DVLA’s CX

    Solihull-based service provider Wavenet will be leveraging Content Guru’s cloud solution, storm, to transform the UK’s Driver and Vehicle Licensing Agency’s (DVLA) contact centre.
  • 8x8 beefs up hybrid work offering

    8x8 has bolstered its contact centre, voice communications, chat and meetings products after finding that 82% of organisations plan to continue offering hybrid working.
  • M247 brings contact centre to Teams

    M247 has launched a cloud-based contact centre solution for Microsoft Teams to bring user’s customer communications and collaboration stack onto one platform.
  • BSL builds scale in CCaaS space with Acrinax acquisition

    August Equity-backed Business Systems (BSL) has upped its play in the high growth CCaaS space with the acquisition of cl
  • Sabio acquires voicebot specialist  

    Sabio’s AI and automation portfolio has received a boost following its acquisition of Madrid-based Fonetic, which pro

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