Contact Centre
Charting CC transformation
Navigating industry disruption can be a challenge for the channel’s contact centre MSPs, and with a major transformation onGoing for growth in contact centres
What makes leading contact centre/CCaaS providers so successful? This Comms Dealer report provides a window on the behind the scenes success factors that supercharge 10 leading MSPs and enable them to drive the most revenue potential.8x8 leverages AI for cross organisation CX
8x8 has launched a solution, 8x8 Engage, to support customer-facing employees outside the contact center and empower them with tools and data.DuoCall MSP adds Cirrus contact centre solution
DuoCall MSP will offer its SMB clients Cirrus's AI-enabled contact centre solution following a partnership between the companies.Cirrus upgrades contact centre platform
Cirrus has upgraded its contact centre platform, leveraging generative AI to boost customer service.Zoom adds engagement tools to contact centre offering
Zoom has added Workforce Management and Quality Management to its Contact Centre suite to boost employee engagement and customer satisfaction.Evolve IP adds CCaaS solution to collaboration mix
Evolve IP has added an Omnichannel Contact Centre-as-a-Service offering to its integrated collaboration services mix.Forrester recognises Content Guru’s contact centre credentials
Content Guru’s contact centre solution has been recognised as a ‘Strong Performer’ by Forrester, which cited the company’s solid vision of offering omnichannel and omnidata solutions.Ward urges contact solution flexibility
SME businesses are facing performance challenges which only a converged contact solution can address, asserts Duncan Ward, Chief Executive Officer at Enreach UK.Contact centre opportunities
Smaller firms could outrank larger organisations in the contact centre opportunity stakes, according to our panel of e
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