Forrester recognises Content Guru’s contact centre credentialsContent Guru’s contact centre solution has been recognised as a ‘Strong Performer’ by Forrester, which cited the company’s solid vision of offering omnichannel and omnidata solutions.
Ward urges contact solution flexibilitySME businesses are facing performance challenges which only a converged contact solution can address, asserts Duncan Ward, Chief Executive Officer at Enreach UK.
Contact centre opportunitiesSmaller firms could outrank larger organisations in the contact centre opportunity stakes, according to our panel of e
New path for Contact dealsMany small business customers do not realise their organisation is a contact centre – which represents a sales goldmine f
Where is CCaaS heading?Contact centres and their role in the market have been redefined by Covid-19.
A platform for changeHere, James Hughes, Group Head of Solutions at Sabio, points to the key factors that should be considered when evaluati
Wavenet partners with Content Guru to steer DVLA’s CXSolihull-based service provider Wavenet will be leveraging Content Guru’s cloud solution, storm, to transform the UK’s Driver and Vehicle Licensing Agency’s (DVLA) contact centre.
8x8 beefs up hybrid work offering8x8 has bolstered its contact centre, voice communications, chat and meetings products after finding that 82% of organisations plan to continue offering hybrid working.
M247 brings contact centre to TeamsM247 has launched a cloud-based contact centre solution for Microsoft Teams to bring user’s customer communications and collaboration stack onto one platform.
BSL builds scale in CCaaS space with Acrinax acquisitionAugust Equity-backed Business Systems (BSL) has upped its play in the high growth CCaaS space with the acquisition of cl