ICT resellers have a golden opportunity to upgrade customer contact solutions based on research carried out by customer care technology specialists NeosWave.
Akixi's analytics platform has received a boost with the roll out of Akixi 2.0. This latest release offers an updated user interface design and refreshed look to wallboards and reports.
AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dis
Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology
Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that
Content Guru's relationship with Verint has strengthened following the cloud contact centre firm's designation as a Verified Interactions and Workforce Management (WFM) Support Partner.
VanillaIP has added Akixi products and services to its partner solutions portfolio.
A link-up with Genesys has extended IP Integration's cloud contact centre portfolio, enabling it to offer greater choice around private and public cloud-based solutions (hosted in the UK or interna
Kakapo Systems, the software development firm focused on end user applications for the Cisco BroadSoft platform, has launched Twitter Queues for BroadSoft.