Contact Centre

  • Tollring launches mid-market contact centre solution 

    Tollring has launched a mid-market contact centre solution, called iCall Suite (and on the Cisco BroadWorks cloud calling platform), providing new supervisor and agent consoles for call centre agen

  • Capgemini to sell contact centre services unit

    Capgemini is planning to sell its Odigo contact-centre-as-a-service (CCaaS) solutions unit back to private equity firm Apax Partners. 

  • 8x8 gains south west region foothold

    8x8 has extended its partnership with EveryCloud, which focuses on the north west region, with a joint push into the south west area.   

  • Cirrus's high altitude plans

    Within the next three to five years the answer is due on whether Cirrus CEO Jason Roos will realise his ambition to become

  • Outdated contact centres open doors for channel

    ICT resellers have a golden opportunity to upgrade customer contact solutions based on research carried out by customer care technology specialists NeosWave.

  • Akixi 2.0 brings omni-channel reporting

    Akixi's analytics platform has received a boost with the roll out of Akixi 2.0. This latest release offers an updated user interface design and refreshed look to wallboards and reports.

  • Hubs that create value

    AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client dis

  • Rise of omni-channel

    Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technology

  • Smarten up the journey

    Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but truly

  • Next generation comms

    The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is that

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