Capgemini to sell contact centre services unit

Capgemini is planning to sell its Odigo contact-centre-as-a-service (CCaaS) solutions unit back to private equity firm Apax Partners. 

Apax originally sold the France-headquartered unit to Capgemini in 2011 for €382m, and since then Odigo has extended its pan-European services reach.  

Capgemini is negotiating the sale on an exclusive basis with Apax and the value of the potential transaction has not been disclosed.

Founded in 1986, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions. 

With around 650 employees, Odigo supports over 400,000 seats across over 200 large customers in nearly 100 countries.

Franck Greverie, chief portfolio officer and group executive board member at Capgemini, said: “Apax Partners plans to invest in Odigo’s next phase of development. We believe this would be of benefit to its clients and Capgemini would continue to integrate Odigo CCaaS solutions as part of our offerings.”

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