Cirrus upgrades contact centre platform

Cirrus has upgraded its contact centre platform, leveraging generative AI to boost customer service.

The upgrade integrates an array of technologies, including CRM, workforce optimisation and omni-channel features like outbound dialler, drag-and-drop IVR and workflow builder, and agent scripting.

This will enable the deployment of the company’s new AI-assistant, Cirrus Copilot.

Cirrus CEO Jason Roos said: “During the last two to three years we've taken everything that our current platform has and we've rolled forward the features that are being used and we've added all of the missing features that customers have been asking us for.”

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