SME businesses are facing performance challenges which only a converged contact solution can address, asserts Duncan Ward, Chief Executive Officer at Enreach UK.
He believes the rationale for converged contact solutions is difficult to dismiss as the distinction between fixed and flexible communications becomes hazier because of the expanding need for agility, the rise of flexible and remote working arrangements and the increased use of non-traditional environments for ways of working.
“We have found customers lacked functionality and stability when it came to communication solutions. Businesses didn’t have confidence in their communication strategy which meant their business was facing performance challenges.”
“Enreach converged contact transforms communication by bringing together network access, productivity tools, CRMs, contact centre functionality all under one roof. It allows businesses to use multiple communication services and applications without having to manage different vendors,” he added.