Red Box boosts voice capture capabilities

Red Box has extended its voice capture capability via an integration with Cloud9’s cloud-based trader voice communications platform, C9 Trader. 

The Red Box offering with Cloud9’s C9 Trader desktop – available now as part of its 4C release – also incorporates integration with compliance archiving and analytics tools, opening up the potential for organisations to audit 100% of calls and unlock valuable business insight, said the firm.

Pete Ellis, Chief Product Officer at Red Box, commented: “Financial services organisations need a way to capture all communications around a trade so that events can be quickly and easily reconstructed if requested by the regulators. 

"Voice remains a key communication method in a trading environment and conversations will be taking place across multiple platforms – cloud-based and traditional telephony systems, or mobile phones - all of which can be captured in one place by Red Box.”

Share this story