Tollring's hybrid iCall Suite analytics and call recording solutions are available on MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office in the pipeline.
Tollring’s Director of Sales Operations Simon Whatley said: “The significant proportion of businesses still using on-premises PBX systems can now tap into the advantages of cloud-based call analytics and recording.
"iCall Suite delivers the insight needed for businesses to truly understand how they engage with their customers and positively influence customer experience.
“For the channel, hybrid solutions are a proven way to reduce churn, increase recurring revenue and guide customers along their journey to cloud.
"Partners can also maximise their opportunities by having one solution for any analytics or recording opportunity across any region and the option to choose private cloud for white labelling purposes – something that is becoming increasingly important in the competitive UC landscape.”