In truth, the toll fraud question has been one of the most under-debated industry issues, but in recent times there has been an outbreak of common sense with the sector becoming more articulate in promoting coherent anti-fraud strategies that will help to remake the industry into its own image and gain back control.
There is no going back on the rise of analytics, it's 21st Century and a widely accepted main feature of the digital revolution. On analytics the market has spoken, and we should remember that resellers will fail to meet customer expectations if they do not take heed.
Supplier and reseller operations must be brought up to date if the comms industry's cogs are not to jam. But fear not - the rise of highly developed portals will ensure that the channel's wheels remain well greased for today and the times ahead.
Equinix's multi-million UK data centre investment builds on its blockbuster acquisition of Telecity Group early this year and marks a step change in the firm's growth strategy, according to Equinix UK Managing Director Russell Poole.
With skills in short supply, the industry must ask what the future holds for technology businesses. The answer? A telecoms apprenticeship scheme run by the Institute of Telecommunications Professionals (ITP), explains Head of Operations Crissi Williams.
While call management rides the crest of a cutting edge technological wave, the term 'call management' is stuck in reverse. Here, we argue the case for a new, more fitting name, 'unified intelligence', to take its rightful place in the comms wordbook.