Two spheres of industry regulation have been spinning with unprecedented activity in recent weeks, but now it's time to turn our attention to the implications of Ofcom's Digital Communications Review and the Government's Investigatory Powers Bill, writes Eli Katz, Chair of ITSPA.
Strong carrier led counter fraud measures combined with a tightening up of standard anti-hacking processes, along with end user education and a channel rally in support of greater industry collaboration could bring a new dimension to clamping down on fraudsters.
Large numbers of ICT resellers are turning to third party support companies for reasons that are all too evident. Here, we explore why outsourcing is the focus of growing attention among resellers wanting an ingrained partnership that is also an extension of their business.
York-based Locasys plugs a knowledge gap in business intelligence (BI) platforms, according to Howard Bedford, Chief Commercial Officer, who puts a spotlight on how resellers can profit from the integration of location-awareness technology into BI solutions.
A reseller's approach to providing UC&C solutions could also be the defining factor of their future path, inextricably linked to the single vendor versus hybrid solution debate, and central to the look and feel of their integration capabilities over the long-term.
The rise of shadow IT could suggest that many CIOs are not able to deliver the innovation required by their organisations, presenting significant challenges in the development of coordinated IT strategies in the enterprise.
Experience shows us that hosted could become the default mode of operation for contact centres where cost, scalability, DR and flexibility are prime considerations. Throw integration into the mix and strong arguments in favour of the consumption-based model could be unassailable.