Strong case for 'unified intelligence’ in the lexiconWhile call management rides the crest of a cutting edge technological wave, the term 'call management' is stuck in reverse. Here, we argue the case for a new, more fitting name, 'unified intelligence', to take its rightful place in the comms wordbook.
Reshaping the industryTwo spheres of industry regulation have been spinning with unprecedented activity in recent weeks, but now it's time to turn our attention to the implications of Ofcom's Digital Communications Review and the Government's Investigatory Powers Bill, writes Eli Katz, Chair of ITSPA.
Tackling toll fraud: Is the industry doing enough?Strong carrier led counter fraud measures combined with a tightening up of standard anti-hacking processes, along with end user education and a channel rally in support of greater industry collaboration could bring a new dimension to clamping down on fraudsters.
Why M&A’s a big deal in 2016Comms sector M&A activity reached standout levels last year, observes Marcus Allchurch, Partner at Acuity Advisors, who explores the driving forces and their implications for 2016.
Inside story on the growth of outsourcingLarge numbers of ICT resellers are turning to third party support companies for reasons that are all too evident. Here, we explore why outsourcing is the focus of growing attention among resellers wanting an ingrained partnership that is also an extension of their business.
Unlocking the potential of location intelligenceYork-based Locasys plugs a knowledge gap in business intelligence (BI) platforms, according to Howard Bedford, Chief Commercial Officer, who puts a spotlight on how resellers can profit from the integration of location-awareness technology into BI solutions.
The big UC&C question: Single vendor or hybrid?A reseller's approach to providing UC&C solutions could also be the defining factor of their future path, inextricably linked to the single vendor versus hybrid solution debate, and central to the look and feel of their integration capabilities over the long-term.
Comms sector performance reviewPhilip Carse, Analyst at Megabuyte.com, reports on the recent performance of leading companies in the comms space during the last quarter.
Mitel books room for growth in hotelsFollowing its acquisition of global hospitality specialist TigerTMS, Mitel has exhibited an irrepressible zest for delivering a mobile-first and connected guest experience to the hotel sector.
Relationships and the changing face of IT buyingThe rise of shadow IT could suggest that many CIOs are not able to deliver the innovation required by their organisations, presenting significant challenges in the development of coordinated IT strategies in the enterprise.