The channel is yet to do justice to the interaction, analytics and reporting opportunity, but the scales are tipping accord
Most channel opportunities seem modest in comparison to those of real-time Interaction Management and Reporting (IM&R)
The industry’s great obsession with driving cloud adoption lacks the direction it needs to succeed, according to VanillaI
Analytics vendor Databricks has opened a new EMEA headquarters in London.
Openreach claims that the deployment of a data analytics tool has halved the time it takes to connect up fibre broadband customers.
Speech intelligence and omnichannel analytics will combine to drive one of the biggest future trends in the comms industr