Version 12 of Swyx's comms platform comes with a new look Windows client, updates to the VisualGroups queue management tool, a fresh redundancy concept for automatic failover and a monitoring servi
Provider of AI driven speech and customer interaction analytics CallMiner has closed a $75m investment round from Goldman Sachs.
Richer insights from customer experience and research programmes are the result of new features added to the Confirmit Horizons platform.
The channel is yet to do justice to the interaction, analytics and reporting opportunity, but the scales are tipping accord
Most channel opportunities seem modest in comparison to those of real-time Interaction Management and Reporting (IM&R)
The industry’s great obsession with driving cloud adoption lacks the direction it needs to succeed, according to VanillaI
Analytics vendor Databricks has opened a new EMEA headquarters in London.
Openreach claims that the deployment of a data analytics tool has halved the time it takes to connect up fibre broadband customers.
Speech intelligence and omnichannel analytics will combine to drive one of the biggest future trends in the comms industr