Analytics

  • Swyx rolls out Version 12

    Version 12 of Swyx's comms platform comes with a new look Windows client, updates to the VisualGroups queue management tool, a fresh redundancy concept for automatic failover and a monitoring servi

  • CallMiner boosted by $75m investment

    Provider of AI driven speech and customer interaction analytics CallMiner has closed a $75m investment round from Goldman Sachs.

  • Confirmit adds AI-driven CX solutions

    Richer insights from customer experience and research programmes are the result of new features added to the Confirmit Horizons platform.  

  • Seamless interactions

    The channel is yet to do justice to the interaction, analytics and reporting opportunity, but the scales are tipping accord

  • Building value from insights

    Most channel opportunities seem modest in comparison to those of real-time Interaction Management and Reporting (IM&R)

  • Cloud model falls short

    The industry’s great obsession with driving cloud adoption lacks the direction it needs to succeed, according to VanillaI

  • Databricks sets up EMEA HQ in London 

    Analytics vendor Databricks has opened a new EMEA headquarters in London. 

  • Analytics tool boosts Openreach

    Openreach claims that the deployment of a data analytics tool has halved the time it takes to connect up fibre broadband customers.

  • Martino’s top picks: Speech intelligence and omnichannel analytics

    Speech intelligence and omnichannel analytics will combine to drive one of the biggest future trends in the comms industr
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