Analytics

  • ConnectWise adds CX analytics with SmileBack deal

    ConnectWise has added customer experience analytics to its Asio Platform following the acquisition of CX solution provider SmileBack
  • Maximising data assets

    Extracting data from workplace analytics has massive potential for all businesses to benefit, writes Tony Martino, C
  • iCall Suite goes live on Webex App Hub

    The Webex App Hub will be rounded out with enhanced call analytics following the validation and approval of Tollring’s iCall Suite analytics for Webex Calling.
  • MyPhones launches Insights reporting suite 

    A new reporting suite for the MyPhones Altos hosted telephony platform gives partners a
  • Age of analytics dawns

    Collaboration analytics delivers value far beyond efficiencies, according Tollring CEO Tony Martino who outlines the
  • NFON UK integrates ASC Recording Insights

    NFON UK has extended its partnership with ASC Technologies to integrate ASC Recording Insights with the Nvoice for Microsoft Teams proposition, which was rolled out by NFON in October 2019.
  • Tollring adds analytics to Cisco Webex Calling

    Tollring has launched its iCall Suite call reporting solution for Cisco’s Webex Calling platform. 
  • Highlight takes wraps off Partner Pack  

    A Partner Pack rolled out by SaaS platform provider Highlight is designed to allow resellers to more easily add value to their customers.  
  • Tollring rolls out analytics subscription model

    Tollring has launched a simplified, flexible and scalable subscription licensing model for its iCall Suite analytics and ca
  • Swyx rolls out Version 12

    Version 12 of Swyx's comms platform comes with a new look Windows client, updates to the VisualGroups queue management tool, a fresh redundancy concept for automatic failover and a monitoring servi

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