iCall Suite goes live on Webex App Hub

The Webex App Hub will be rounded out with enhanced call analytics following the approval of Tollring’s iCall Suite analytics for Webex Calling.

The solution provides businesses with reports and wallboards featuring information on the number of calls made, the time spent talking on calls, the time taken to answer a call, the number of calls missed and returned as well as the ability to review call journeys to maximise customer experience.

Tony Martino, CEO of Tollring said: “By integrating iCall Suite with Webex, which now facilitates over six billion minutes of calls per month, we are enabling businesses to maximise the insight they can gain from their call data.”

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