Tollring has formed a strategic partnership with Martello, bringing together two established companies to deliver end-to-end business and technical insights into the performance of Teams, ensuring high-value experiences.
Martello’s proactive monitoring and advanced analytics will allow identification of any service issues such as Microsoft data centre problems, network disruptions, and endpoint malfunctions.
When used alongside Tollring’s call and conversation analytics, enterprise business teams can access actionable insights regarding volume patterns, wait times, call length and call types to refine individual, team and whole business communications, improve customer interactions and enhance internal collaboration.
The combination of performance monitoring and advanced call and conversation analytics improves customer experience and company performance, helping enterprise customers to fully optimise their Microsoft Teams communications.
In addition, MSPs can access this combination of solutions to differentiate their offering, improve service delivery and drive new revenue streams.
Jim Clark, CEO of Martello (pictured) commented: “With the increasing reliance on Microsoft Teams for collaboration and communication, our partners can now ensure optimal service performance and call quality.
“The partnership with Tollring allows companies to gain a multi-faceted view of performance and proactively manage Teams end-to-end to drive richer experiences and results.”