Kakapo Systems unveils Email Queues for BroadSoft 

Developer of end user apps for the Cisco BroadSoft platform, Kakapo Systems, has launched Email queues for BroadSoft, building on the existing Unity Contact Center suite that adds Web Chat, Twitter and Call Back queues (on top of BroadSoft ACD voice queues), to create an omni-channel offering.

Steve Tutt, Marketing Director at Kakapo Systems, said: “Email is one of the most accessible customer contact routes, but trying to manage shared mailbox through traditional email platforms is often unworkable. 

"This solution is tailored for SMB customers, allowing them to embed email routing within their existing ACD customer service channel. 

"Emails are delivered to agents in the same interface they handle BroadSoft ACD calls which, we believe, improves the overall contact experience for inbound customers."

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