Developer of end user apps for the Cisco BroadSoft platform, Kakapo Systems, has launched Email queues for BroadSoft, building on the existing Unity Contact Center suite that adds Web Chat, Twitter
The impending commercialisation of ‘telco edge’ constitutes a ‘white space’ opportunity that will usher in significant growth for both the supply and demand side in telecoms, finds global tech mark
The addition of IM and group messaging to TeleWare's comms app Re:Call enables users to send messages in real-time and view when a person is typing and has read the message.
Mitel has launched MiVoice Office Mobile Application, a cloud-based communications and collaboration solution for small businesses which offers cost-effective UC features.
The founder of start-up comms provider Ascendia, a company which enables small firms to use a landline to manage mobile calls via an app called DropCall365, is to undertake a 10-week business growt
Kent-based wholesale comms provider Plustel has launched Plustel SOS, a mobile app that helps partners to check their end customers' broadband connections and create an emergency SOS support ticket
If we value the customer experience it must be wholly streamlined and integrated, says CX champion Steve Tutt, Marketing Di