8x8 drives CX with new partner ecosystem

8x8 is enabling organisations to engage with emerging technologies from a range of providers through its new Technology Partner Ecosystem.

The platform houses integrations from more 30 providers including Cognigy, Avoira, Awaken, Balto, Converse360, Cresta, Engage Hub, LogicDialog, PromptVoice, Roboyo, Skybox Communications and Syndeo.

Zeus Kerravala, founder and principal analyst at ZK Research. "Getting locked into a single communications provider's AI technology is holding back organisations from truly benefitting from the rate of innovation taking place.

“8x8's new Technology Partner Ecosystem allows enterprises to plug in the right AI solutions that best meet their business needs and transform the contact centre and customer engagement."


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