8x8 has enhanced the 8x8 Platform for CX to provide customised and efficient interactions, increasing team productivity.
The latest enhancements will include RCS Business Messaging for 8x8 Contact Center and 8x8 Communication APIs; digital wallet support via 8x8 Secure Pay; AI-powered interaction summaries, custom transcription dictionaries, and intelligent chat summaries and composition; and improvements to drive compliance with W3C Web Content Accessibility Guidelines (WCAG).
8x8 continues to enhance its 8x8 Platform for CX, which includes 8x8 Contact Center, 8x8 Work, and communication APIs.
The enhanced new AI-powered features help companies to elevate engagement and streamline operations.
These include a custom dictionary for transcription accuracy and allow administrators to build tailored dictionaries in the 8x8 Admin Console; smarter messaging with AI in 8x8 Work with AI Chat Summarisation and the ability to compose with AI – Chat Assistant; a real-time agent assistance to boost performance; and expanded Post-Call Intelligence with 8x8 Engage and 8x8 Conversation IQ.
8x8’s new accessibility features include improved accessibility with WCAG 2.1 AA Compliance and updates to screen reader compatibility across 8x8 Work; alongside expanded cordless coverage with Yealink DECT.
“8x8 helps provide companies with the tools to personalise capabilities for their customers and remain relevant amidst the evolving technology landscape,” said Hunter Middleton, Chief Product Officer at 8x8 (pictured).
“Whether it’s improving how companies engage with their customers and employees, how to best implement AI-powered solutions, or ways to increase productivity and efficiency, we are dedicated to providing adaptable solutions.”