Customer Experience

  • GoTo boosts CX with Co-browse launch

    GoTo has enhanced CX within its Contact Center solution through Co-browse, which gives agents the ability to collaboratively and securely assist their customers within their web browser.
  • Enreach UK commended for CX focus

    Enreach UK’s improvements to CX across the business has been recognised, with the company shortlisted at The UK Customer Experience Awards 2022.
  • Lux urges industry to embrace AI analytics

    Granular analytics powered by AI will soon become more prevalent in building a better customer experience according to Telcoswitch CEO Russell Lux.
  • 8x8 enhances XCaaS for enterprise meetings

    8x8 has enhanced 8x8 XCaaS to boost company-wide collaboration and both employee and customer experience.
  • Digital Space marks new supply chain service with key hire

    Digital Space has bolstered its customer service offering by hiring Sarah Lambert-Gibbs as Head of Supply Chain Tower to oversee investment into its new solution, Tech Space.  
  • Tollring gives CX upgrade to iCall Suite

    Tollring has added CX value to its iCall Suite with enhanced call journey insights, sentiment analysis and live call management to drive better decision making.
  • TelcoSwitch launches omnichannel CX for mid-market orgs

    TelcoSwitch has added a SaaS communication to its portfolio which brings omnichannel customer experience to mid-market organisations.
  • WATI bids to make WhatsApp the primary CX channel

    Customer and sales engagement tool WATI (WhatsApp Team Inbox) has received undisclosed funding led by Sequoia Capital India’s Surge, boosting its mission to make messaging platforms the main channel for customer engagement.
  • Harnessing the X factor

    Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer
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