Customer Experience
Content Guru launches workflow management tool
Content Guru has launched a workflow management tool, storm Conductor, which enables authorised users to make rapid service changes without administrator involvement.TelXL eyes CCaaS leadership
The role of comms resellers in helping SMEs achieve a competitive advantage through the customer experiences they deliver8x8 drives CX with new partner ecosystem
8x8 is enabling organisations to engage with emerging technologies from a range of providers through its new Technology Partner Ecosystem.Opus boosts CX offering with and Five9 deal
Opus has strengthened its partnership with Five9 to enhance its contact centre offering.GoTo boosts CX with Co-browse launch
GoTo has enhanced CX within its Contact Center solution through Co-browse, which gives agents the ability to collaboratively and securely assist their customers within their web browser.Enreach UK commended for CX focus
Enreach UK’s improvements to CX across the business has been recognised, with the company shortlisted at The UK Customer Experience Awards 2022.8x8 enhances XCaaS for enterprise meetings
8x8 has enhanced 8x8 XCaaS to boost company-wide collaboration and both employee and customer experience.Digital Space marks new supply chain service with key hire
Digital Space has bolstered its customer service offering by hiring Sarah Lambert-Gibbs as Head of Supply Chain Tower to oversee investment into its new solution, Tech Space.Tollring gives CX upgrade to iCall Suite
Tollring has added CX value to its iCall Suite with enhanced call journey insights, sentiment analysis and live call management to drive better decision making.TelcoSwitch launches omnichannel CX for mid-market orgs
TelcoSwitch has added a SaaS communication to its portfolio which brings omnichannel customer experience to mid-market organisations.
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