CCaaS
Prime time for CCaaS
Tollring CEO Tony Martino says the latest cloud-based contact centre tools and key areas of CCaaS innovation are the8x8 introduces Experience Communications as a Service
A new cloud comms deployment model established by 8x8 unites standalone UCaaS and CCaaS solutions under the Experience Communications as a Service (XCaaS) banner.Market ripe for CCaaS
Covid-19 and the rise of remote and hybrid workforces have played directly into the hands of virtual contact centre proA winning combination
The Covid-19 lockdown and its impact on organisations has created a strong correlation between UCaaS and CCaaS that coulStudy pinpoints UCaaS and CCaaS challenges
Security and network services are rated the top challenges for enterprises deploying or considering UCaaS and CCaaS technologies, and decision makers prefer bundled solutions that add security feat
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