• Closing the UC-CC gap

    A yawning market gap with significant untapped revenue potential exists for resellers that combine unified comms and contac
  • Prime time for CCaaS

    Trends and technology shifts in the contact centre space are creating a high growth opportunity for the channel, so it
  • CCaaS as a core specialism

    Getting your partner strategy right in the CCaaS space will unlock a market opportunity that is ever-stimulated by innov
  • Cirrus and Redcentric partner for CCaaS

    Redcentric clients can now access Cirrus’ AI and omni-channel contact centre solutions following a collaboration between the companies.
  • 8x8 extends CCaaS capabilities across organisation

    8x8 has launched a new product line designed for employees outside the contact center that require customer engagement capabilities.
  • TelXL eyes CCaaS leadership

    The role of comms resellers in helping SMEs achieve a competitive advantage through the customer experiences they deliver
  • Sytel ramps up CCaaS software channel offer

    Sytel, the Aylesbury based CCaaS specialist, is seeking reseller partners keen to become hosted providers and offer a subscription-based software solution to UK SMB and enterprise contact centres.
  • Support to Win reports CCaaS project bonanza

    The number of CCaaS projects outsourced to Support to Win reached record levels during H2 with September seeing more
  • Channel Insights: Why long-termism will be key to UCaaS and CCaaS success

    The new era of hybrid working requires a deep review of comms solutions designed not only for today b
  • Harnessing the X factor

    Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer


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