• TelXL eyes CCaaS leadership

    The role of comms resellers in helping SMEs achieve a competitive advantage through the customer experiences they deliver
  • Sytel ramps up CCaaS software channel offer

    Sytel, the Aylesbury based CCaaS specialist, is seeking reseller partners keen to become hosted providers and offer a subscription-based software solution to UK SMB and enterprise contact centres.
  • Support to Win reports CCaaS project bonanza

    The number of CCaaS projects outsourced to Support to Win reached record levels during H2 with September seeing more
  • Channel Insights: Why long-termism will be key to UCaaS and CCaaS success

    The new era of hybrid working requires a deep review of comms solutions designed not only for today b
  • Harnessing the X factor

    Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer
  • Prime time for CCaaS

    Tollring CEO Tony Martino says the latest cloud-based contact centre tools and key areas of CCaaS innovation are the
  • 8x8 introduces Experience Communications as a Service

    A new cloud comms deployment model established by 8x8 unites standalone UCaaS and CCaaS solutions under the Experience Communications as a Service (XCaaS) banner.
  • Market ripe for CCaaS

    Covid-19 and the rise of remote and hybrid workforces have played directly into the hands of virtual contact centre pro
  • A winning combination

    The Covid-19 lockdown and its impact on organisations has created a strong correlation between UCaaS and CCaaS that coul
  • Study pinpoints UCaaS and CCaaS challenges

    Security and network services are rated the top challenges for enterprises deploying or considering UCaaS and CCaaS technologies, and decision makers prefer bundled solutions that add security feat
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