CCaaS
Maintel’s CCaaS playbook
The CCaaS market is a hotbed of innovation driven by advanced tech like AI and automation alongside a big shift to thCreating an edge in CCaaS
Here, Business Systems Group (BSL) Head of Consulting Hamish Cliff provides a masterclass on how to differentiate and gaUCaaS industry set to grow to £1.8bn, says research
NUSO boosts CCaaS offerings with T-Metrics
Closing the UC-CC gap
A yawning market gap with significant untapped revenue potential exists for resellers that combine unified comms and contacPrime time for CCaaS
Trends and technology shifts in the contact centre space are creating a high growth opportunity for the channel, so itCCaaS as a core specialism
Getting your partner strategy right in the CCaaS space will unlock a market opportunity that is ever-stimulated by innovCirrus and Redcentric partner for CCaaS
Redcentric clients can now access Cirrus’ AI and omni-channel contact centre solutions following a collaboration between the companies.8x8 extends CCaaS capabilities across organisation
8x8 has launched a new product line designed for employees outside the contact center that require customer engagement capabilities.TelXL eyes CCaaS leadership
The role of comms resellers in helping SMEs achieve a competitive advantage through the customer experiences they deliver
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