Legislation brought in by Ofcom on 15th February comes with teeth, according to Aurora’s Head of Service Relationship Management Michelle Turner.
The regulator implemented new rules on End-of-Contract Notifications and Best Tariff Information, designed to give end users more transparency and fairness when buying comms, 'and this time they mean business', stated Turner.
The legislation states that all broadband, mobile, home phone and pay TV companies must notify residential and business customers when their minimum contract is coming to an end, and on a regular basis thereafter.
"Ofcom intends to carry out ‘randomised control trials’ if customer research suggests that providers are not compliant," added Turner.
"As well as informing customers of their general end of contract information including notice period, providers must also notify residential customers about the best tariffs available to them when their contract runs out.
“Resellers will need a capable and robust billing system to ensure they can manage their customer contract end dates in one central place."
She added that it is vital for billing providers to identify the seeds of future rules and regulation that will impact resellers and act early to develop modules that match upcoming legislation.