Artificial Intelligence

  • Realising AI potential

    AI is transforming how contact centres operate and bursting through strongly in the comms channel is Elisha Telecom CEO
  • Small firms missing out on AI benefits

    Small businesses are missing out on the benefits of Artificial Intelligence (AI) according to new research from global technology solutions provider Arrow Electronics.
  • AI whizz Conversica secures London base

    Conversational AI specialist Conversica has secured a London-based springboard to support partners across its European regions.
  • Extreme Networks invests in AI and automation

    In a significant scale up of its investment strategy Extreme Networks is to plough 95% of its R&D budget on AI, automation and software development.
  • IBM Watson initiative spurs AI adoption

    IBM is making its AI system Watson capable of being deployed anywhere in a move to drive adoption. 
  • Winfield talks up AI

    Artificial Intelligence is the technology that will most excite the industry in 2019, according to Content Guru's UK Sales
  • Martino’s top picks: Speech intelligence and omnichannel analytics

    Speech intelligence and omnichannel analytics will combine to drive one of the biggest future trends in the comms industr
  • Macri on AI and home life

    The rise of AI has redefined the channel as a facilitator of an ever more intelligent workplace, according to Joe Macri,
  • AI and Machine Learning come to the fore

    AI and Machine Learning will have a significant impact on the managed services industry next year, according to Zen CTO Justin Fielder, who says the ability to spot problems before they occur is a
  • Sabio bags Singapore firm FlexAnswer

    Sabio's acquisition of Singapore-based flexAnswer Solutions expands its reach in the APAC region and brings in additional


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