Business Interview

  • Mukherjee to focus on great customer experience

    What should be the channel's role in the digital age? The industry's big question can't be divorced from the need for total communications supported by an impeccable customer experience, according to Rob Mukherjee, Head of Vodafone Partner Services.
  • Vaioni Wholesale bolstered by crack team

    One of Manchester's fast-growing tech businesses has boosted its expansion prospects with a new leadership team and hefty investments in the network, systems and processes. No longer the new kid on the block, Vaioni Wholesale seeks to complete the next phase of its project based on organic growth and a flourishing channel proposition.
  • How RingCentral keeps partners in the loop

    US-based RingCentral has a strong and growing influence in the UK and in March this year partnered with BT to launch BT Cloud Phone. Here, Curtis Peterson, SVP Operations, discusses the company's fast evolving expansion strategy.
  • Mitel leaders advance growth agenda

    Comms Dealer caught up with Mitel CEO Rich McBee (pictured) and newly promoted Graham Bevington, now Worldwide Executive Vice President and Chief Sales Officer, at the company's recently refurbished London offices to find out what direction the comms giant is taking and what this means for its traditional and future UK channel partners.
  • 8x8 multiplies growth

    When Voicenet Solutions was acquired by US giant 8x8 Inc in December 2013 for $18.4 million the UK-based cloud comms provider suddenly looked very different...
  • New era beckons for Daisy as Muller takes the helm

    Daisy Group's incoming CEO, Neil Muller, has revealed plans to take the company on the next step in its journey towards national supremacy, and he has shown himself as a determined figure.
  • Wilkinson points to cloud UC bonanza

    The on-premise market has plunged headlong into a terminal tailspin while the dash towards cloud territory has become an all-out land grab, according to BroadSoft's VP of Market Offers Mike Wilkinson, who says it's clearly inevitable that traditional business models have to change with the times.
  • Phipps paves way for full-blown growth

    As Swindon-based Excalibur Communications puts the final polish on big preparations for growth it raises questions over the fortitude of business leaders who face similar challenges but fail to act, according to CEO James Phipps.
  • Barnett gets basics right

    Although network service provider ICUK has doubled in size over the past two years the business still remains lean and profitable due to efficiencies delivered by a Back to Basics philosophy employed by Managing Director Paul Barnett.
  • Oak set to Evolve into mid-market

    After three decades in the channel Oak has positioned itself as the prominent provider of call logging and call recording solutions for resellers serving SME customers, but the company is now expanding into the mid-market with what Joint CEO Philip Reynolds describes as 'the big one'.


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