In a company update Crawley-based Akixi has signposted the launch later this year of a new omnichannel analytics and reporting service called Akixi 3000.
It builds on the existing 2000 platform and later releases will include social media and SMS integration and analytics.
“Bringing our analytics to an omnichannel environment increases the insight that businesses can capture from their day-to-day processes," said Akixi MD Bart Delgado (pictured).
"Alongside the product development side of the business we are also investing to improve our customer engagement initiatives."
Delgado noted that Akixi has boosted its online resources with video tutorials and is encouraging user feedback.
Also in the pipeline are wallboard dial improvements that combine multiple reports into a single dashboard view, and a new mobile app for monitoring and managing ACD agent functionality.
"Akixi's services will be integrated with the BroadSoft Hub which combines BroadSoft’s UC-One and Team-One with cloud applications such as Office 365, Salesforce and Twitter into one view," added Delgado.
Akixi was established in 2008 and last year witnessed a 44% year-on-year revenue hike.
The company has over 3,000 client sites and monitors 98,000 extensions globally. Its services are compatible with the BroadSoft, Unify and Panasonic platforms.