Hybrid work increases need for IT outsourcing

A quarter of UK employees want a more responsive IT team following their company’s move to hybrid working and 19% do not know who to contact when facing IT issues outside the office.

These were the findings of a survey by Apogee which has highlighted how ill-prepared IT departments are for a permanent move to hybrid work.

Apogee surveyed 2,000 UK employees, finding that 45% of home workers reported malfunctioning laptops and hardware and 35% were struggling with the transition to homeworking because of faulty tech.

Apogee claims this will prompt companies to outsource or seek help for IT functions. The report stated: “To best prepare for the hybrid future of working, growing numbers of companies will choose to outsource their workplace services supplier and create an end-to-end touchpoint solution for the whole spectrum of workforce needs.”


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