The Channel Champions awards recognise all the successful teams working in the channel (sales, marketing, HR, leadership, support & finance teams). Celebrate your teams’ success at our unique garden party awards event held in Regents Park.
Facilitated by Nigel Sergent, the final topics under discussion include: how resellers can learn more about CCaaS to address new market opportunities; how resellers can train customers to utilise the full benefits of CCaaS environments; how CCaaS margin models compare to legacy solutions; and how secure CCaaS are with agents working remotely.
Keith Jackson, EMEA Channel Sales Director, 8x8 speaking to Nigel Sergent about keeping up with the demand of supporting customers as they transitioned to home-working during the pandemic, focusing first on the public sector and then more recently on the retail sector which is now thriving in this environment.
Andrew Rowley, Managing Director of Frontier Group explains to Nigel Sergent how Zest4 and 8x8 assisted in providing the right specialised solutions to the care sector in line with changing demands as the pandemic struck: “adapting as a business and ensuring you understand the needs of that sector is crucial.”
Zest4 partner Gareth Worrall, Founder & Director of CONVERJ LIMITED discusses the increased demand for remote working during the pandemic and his experience executing three big 8x8 solutions including a 400-seat contact centre in the financial services sector.
