GCI has warned that British businesses could face fines totaling more than £120bn following the enforcement of new data protection laws in May 2018.

From that date, any organisation which processes or stores personal data, including payment card data, will need to adhere to the new General Data Protection Regulation (GDPR) legislation.

The new law defines personal data as 'any information relating to an identified or identifiable natural person', with credit card data now reclassified within this definition.

GDPR applies to all businesses which handle personal data. These businesses are split into two categories: 'controllers' and 'processors'. The 'controller' says how and why personal data is processed and the 'processor' acts on the controller's behalf. Any firm that is currently subject to the Data Protection Act (DPA), it is likely to also be subject to the GDPR.

With maximum fines for data controllers of up to four per cent of a company's global annual turnover or £18m, whichever is greater, businesses of all sizes are at serious risk with SMEs potentially hit hardest proportionally.

Although the severity of the fines may vary, regulators are likely to apply the maximum fine for serious non-compliance. New mandatory reporting of data security breaches under GDPR will also increase the number of incidents reported.

GCI's PCI Director, Brad Semp, said: "The incoming GDPR legislation is a ticking time bomb and despite slipping under the radar of many firms that process card payments, ignorance will not be viewed as an excuse under the new law. Although the new rules don't come into force until 2018, the implementation process to put a solution in place can take 12 months or longer, so it's vital that firms take action to address this now.

"Despite the average cost of a data breach currently standing at £2.8m, far too many companies still look at protecting the payment card data they process as a compliance issue rather than a risk management one, and once compliance is achieved, many simply focus their attention on other things. But the rules and regulations, including both GDPR and PCI DSS, are constantly evolving, with new controls being introduced on a regular basis, so it's something that all firms need to pay close attention to, to ensure they comply fully at all times."

A breach can cost a business millions of pounds in fines, but for some the negative impact it can have on a company's reputation can be far more damaging. As an example, recent research[iii] has shown that 24% of consumers will switch banks if their personal financial data has been breached and more than a third of consumers will shop elsewhere if their retailer has been breached - this means repercussions that can long outlast initial fines.

Semp added: "Although the issue is a real threat, a viable solution is very much at hand. Our advice to businesses which process card payments is simple - get ahead of the game, make yourself aware of the forthcoming changes and speak to an expert who can help you to ensure you remain compliant."

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TeleWare has been accepted into the Microsoft Enterprise Cloud Alliance (ECA) network, giving it early access to new Microsoft software and plans.

As a member, TeleWare will also benefit from a closer working relationship with Microsoft's Cloud and Enterprise engineers.

TeleWare's new cloud comms solution TeleWare Communication Manager (TCM) is an example of the innovation in using Azure Services in a hybrid fashion that the ECA applauds.

TeleWare CEO Steve Haworth said: "We look forward to realising the benefit for both TeleWare and Microsoft customers as we develop our cloud and enterprise product offerings, and look to extend and integrate Microsoft enterprise and cloud solutions."

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Aurora has bolstered its mobile billing credentials with the launch of Virtual Service Provider (VSP), an exclusive mobile service that gives customers direct access to the Vodafone and 02 networks (subject to approval) using their Affinity billing platform.

Aurora MD Derek Watson said: "Aurora has worked closely with the main networks for many years and VSP is a service which helps our customers' stand out in a crowded marketplace.

"The advantage of VSP is that you don't need to be a mobile billing expert, Affinity does all the work."

The system enables users to proactively manage customers, highlight usage issues, recommend tariffs and provides straightforward customer management tools.

"The benefits of becoming a VSP also include establishing a new service proposition," added Watson. "With flexible contract agreements, and 30 day terms that allow the best fit between the network tariff and a customer's profile.

"Customer churn is also an issue when selling mobile, but VSP can reduce this by shifting the emphasis to mobile management rather than competing on price.

"It is also important to stress that in order for any customer to become a VSP partner they must use the Affinity billing platform and there are pre-requisites that must be met before agreement from the network.

"However, customers using this service do benefit from genuine mobile margins that they wouldn't have been able to make without the buying power of the VSP channel."

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Exertis has added more technical knowhow and broadened its AV solution portfolio with the acquisition of distributor Medium which provides projectors, flat panel displays, interactive systems and digital signage.

Exertis MD Gerry O'Keeffe said: "Medium has built strong customer and vendor relationships and its technical expertise will strengthen our ability to implement a full suite of professional AV solutions into the B2B market."

Medium employs 40 staff, has a turnover of £32m and transacts with over 800 AV resellers in the UK. It also provides training and education programmes for both its employees and customers, and is a member of InfoComm International.

Ian Sempers, MD, Medium, added: "The continued convergence of the IT and AV market means we will be in a great position to service a sector that extends beyond traditional AV solutions."

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Neil Haining has joined Pragma as Operations Director responsible for technical support, cloud infrastructure, warehouse, inventory, billing, provisioning and order management.

His previous experience includes senior roles at distributors Westcon and Crane.

Pragma MD Tim Brooks commented: "The business has grown rapidly over the past few years and 2016 was no exception with 30% growth year on year. Recruiting Neil means we can continue to build and scale the business and keep delivering the service which our partners value and trust."

Haining added: "It is a great team at Pragma and working closely with the Ericsson-LG team in South Korea enables us to keep innovating and supporting our partners."

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Stephen McIntyre has joined Nimans as Group Chief Marketing Officer. He brings 32 years experience as a senior marketer working in a number of strategic roles and will leverage his knowhow across various disciplines such as digital and print-based communications.

He moved from Ultraframe, one of Europe's leading manufacturers of conservatory roofs and extension systems.

"I'm looking forward to helping Nimans enhance its reputation in a variety of high profile ways, working with key trading partners as well as the reseller community," stated McIntyre.

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Nimans has extended its Radius headset range with a new two-in-one device that provides the freedom to switch from monaural to binaural versions in a few seconds.

The Radius Aero is designed to adapt to an individual's work environment and is wideband enabled with a two year warranty.

Nimans has also launched the Radius 2400 professional office headset that boasts a ratchet style boom arm with noise cancelling microphone.

Jason Welsh, Nimans' Headset Business Manager, says both models represent new ways for resellers to maximise margin opportunities.

"Providing users with the freedom to switch from single to dual ear - with a simple click of the boom module - enables resellers to target the complete range of work environments," he said.

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TalkTalk Business has sealed a new three-year Ethernet deal with Marston's Telecoms (a division of Marston's PLC, the pub operator and brewer) to place a significant number of Ethernet circuits in their pubs across the UK.

Marston's Telecoms first signed with TalkTalk Business as a managed Partner in 2009. Its main requirement was to cost effectively improve communications between its 2,000 individual pubs and head office, as well as provide services such as customer Wi-Fi and internet-connected gaming.

TalkTalk Business won Marston's Telecoms entire base in September 2015, and soon after successfully converted its managed estate and telephone infrastructure.

Marston's Telecoms evolved its technology offering of broadband, Ethernet, hosted VoIP, private WANs, carrier services and managed Wi-Fi to business customers and the wholesale channel, all delivered over its own carrier-grade MPLS network.

Rob Derbyshire, Head of Telecoms at Marston's Telecoms said: "Since signing with TalkTalk Business we have grown our business, taking on board the new products and innovative opportunities for our 2,000 pubs."

Alexandra Tempest, Director of Partners at TalkTalk Business: added: "TalkTalk Business is always looking at different ways to support its Partners with new products and technology, offering solutions for businesses."

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Just weeks after bagging the Best Convergence Distributor accolade at the Comms National Awards Pragma has, for the second time in its four year history, been named Global Partner of the Year by Ericsson-LG at its Partner Conference staged in Bangkok, Thailand.

Pragma Marketing Director Will Morey said: "It's a fantastic recognition for Pragma but more so for our partners who have achieved remarkable growth again this year.

"Five of our partners were also recognised for their achievements at this event."

Pragma MD Tim Brooks added: "During 2016 we saw 30% growth in our business and have continued to work with and recruit some outstanding reseller partners. With a cloud proposition tailored to the needs of resellers we expect 2017 to be an even better year."

Pictured: Tim Brooks (left) and Will Morey celebrate their award win despite being narrowly beaten in the Best Dressed competition.

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8x8 has lifted the lid on the next generation of its international channel programme, Channel 2.0.

The move builds on the support and partner programme launched in the UK earlier this year and is designed to enable 8x8 partners to accelerate growth by taking advantage of the industry shift from product-based on premises solutions to cloud communications.

As part of Channel 2.0, 8x8 announced several developments including partners and customers; the PartnerConnect portal (that will offer self-service and automation); enhanced sales and technical training and new partner certifications; along with expanded channel enablement offerings, including marketing support.

In addition to new global relationships 8x8 has expanded strategic partnerships into new regions including Avant, CDW and Intelisys into the UK, and Exsel Group into Scotland.

8x8 has experienced steady growth from the channel with 16 of the company's top 25 deals in fiscal 2016 (ended March 31, 2016) coming through the channel, which represents a 150%-plus increase from fiscal 2015.

In addition, the 8x8 global channel team has doubled over the past year with employees now in North America, Europe and Australia.

"Legacy communications systems are unable to keep pace with the constantly evolving needs of today's global and mobile workforce," said Vik Verma, CEO, 8x8.

"Retrofitting traditional on-premises systems to meet these customer requirements is a thankless and near impossible task.

"8x8, with our international partners, is driving the transformation from a product-centric to services cloud model, enabling our partners and their customers to seamlessly migrate to a more flexible, services-cloud environment."

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