Content Guru

  • Content Guru awarded place on NHS framework

    Content Guru and its partner Simply Connect have together been awarded a place on the 2021 NHS England Health Systems Support Framework (HSSF) for social prescribing, the process by which health professionals refer patients to support in the community, to improve health and wellbeing.

  • Content Guru adds Google AI to CCaaS

    Content Guru’s CCaaS customers will benefit from enhanced conversational AI capabilities following the vendor’s new Google Cloud Contact Centre Artificial Intelligence (CCAI) partner status.

  • Where is CCaaS heading?

    Contact centres and their role in the market have been redefined by Covid-19.

  • Harnessing the X factor

    Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer

  • Wavenet partners with Content Guru to steer DVLA’s CX

    Solihull-based service provider Wavenet will be leveraging Content Guru’s cloud solution, storm, to transform the UK’s Driver and Vehicle Licensing Agency’s (DVLA) contact centre.

  • Thinking long-term to answer the question, what do customers want?: By Martin Taylor, Deputy CEO, Content Guru

    All too often, businesses firefight problems rather than coming up with ways to prevent them from occurring in the first place. During the early stages of the coronavirus pandemic, many firms found themselves scrambling to plug holes in their go-to-market strategies that no one knew were there.

  • Omnichannel experience key to successful CX

    With customer satisfaction at a six-year low, organisations risk losing client loyalty unless they harness a joined-up and innovative omnichannel CX experience, warns CCaaS specialist Content Guru.

  • Taylor lays out his vision

    For Content Guru CEO and co-founder Sean Taylor his market outlook and growth targets carry great conviction and display

  • Reimagining success models

    There is great virtue in the concept of reimagining business performance beyond profit, according to our panel of expe

  • Content Guru integrates with Microsoft Teams

    Content Guru's CCaaS offering, called storm, now integrates with Microsoft Teams. 

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