Building a network and channel support strategy fit for Digital Britain

Comms Vision Platinum sponsor BT Wholesale has identified the core components of its long-term strategy and is building a pathway towards Digital Britain based on a mix of fixed and mobile innovations, reveals Managing Director Alex Tempest.

All-IP will be at the heart of our portfolio evolution, covering voice and data services alongside fixed and mobile convergence, so BT is evolving a comprehensive strategic plan to roll out both 5G and all-IP infrastructure. We aim to be the first to market with new IP access solutions that will form the foundation of the propositions we offer. This will see us continue the move from traditional products to specific customer solutions that enable the convergence of services supported by a range of managed and professional service capabilities. Our approach will be to put our customers at the centre of our strategy.

Single Order Generic Ethernet Access (SOGEA) and Fibre to the Premise (FTTP) are critical to the future of Digital Britain and BT Wholesale is at the vanguard of developing these products with an aggressive role out plan. It is clear for all to see that insatiable demand for bandwidth across the UK will continue, so it’s crucial for us to support this demand, both to support our partners and the business solutions they are delivering, and by continuing to invest in the network of the future underpinned by the roll out of technologies such as 5G. The current priority is to enable our wholesale partners to proactively transform their customer’s network ahead of the Public Switched Telephone Network (PSTN) closure and prepare them for an all-IP converged world.

As the workforce in general becomes more distributed, customers are needing high speed networks so they can access cloud-based applications. This has led to an insatiable demand for high speed data in all locations, enabling our partners and their customers to run dynamic and bandwidth hungry applications wherever they may be so they’re not chained to a desk. Furthermore, through the development of fibre and 5G, the use of IoT and M2M communication will grow exponentially, providing our partners with even more data to drive new insights and efficiencies, as well as create new applications for their customers that weren’t available previously.

All-IP will be at the heart of our portfolio evolution, covering voice and data services alongside fixed and mobile convergence

On the road to Digital Britain BT Wholesale will be 100 per cent focused on the network, carrying critical data, underpinning business applications and infrastructure and offering our customers the opportunity to take advantage of converged networking. We also recognise that the adoption of future technologies requires cutting edge skills and capabilities that simplify the journey, reduce the cost of adoption and speed up the return on investment. This is why BT is continuing to invest not only in technology, but also in creating a service led organisation that can be leveraged by our customers, that underpins the design, delivery, integration and management of services.

Owner operators should focus on investing in the digital experience of their customers, enabling them to transition to an all-IP world and consume services in a digital way

As new technologies evolve our range of skills across BT will continue to extend, including everything from the network and cloud to IoT, drones, small cells, 5G and beyond. The main drivers of technology and comms purchasing as fibre and 5G come to proliferate will be network performance. This will be the key benefit for our customers, so we need to ensure that we’re continuing to lead the way in fibre and 5G technology.

Today, the economics of network build-outs are challenged, with a choice of multiple national networks. Owner operators should focus on investing in the digital experience of their customers, enabling them to transition to an all-IP world and consume services in a digital way. The successful resellers and MSPs will have a roadmap that supports a customer’s migration as they move into a digital-first world, offering support not only for networks but for the application suite that supports their customers’ businesses. Securing these applications and customer critical data will also need to be a priority focus area.

It takes Vision to be a leader
Comms Vision is the leading annual leadership forum for CEO, MD and CTO delegates making up the major league of the UK reseller community. Places are limited and by invitation: If you would like to join us this year, please register your interest to attend at www.commsvision.com

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