Voiceflex and AudioCodes collaborate to bolster Teams offering

Voiceflex has signed a strategic collaboration with AudioCodes to roll out AI-powered conversational IVR and contact centre for Microsoft Teams across its network.

The company will now offer AudioCodes Voca Conversational Interaction Centre, which offers conversational AI, analytics, omnichannel support, and intelligent call routing.

This enables Voiceflex partners to deploy and scale customer experience capabilities for Microsoft Teams users and facilitates routing of numbers within Voiceflex's network to both PBX systems and Microsoft Teams agents.

Voiceflex CEO James Arnold-Roberts said: "We've been delivering SIP services for nearly 20 years; now we need to ride the next wave and take the business from Telco to a Techno business.

“Our collaboration with AudioCodes enables our partner community to unlock new opportunities and deliver communication solutions that meet the evolving needs of businesses."

Andy MacDonald, UK&I Country Manager at AudioCodes, added: " Voiceflex’s customers will quickly realise the tangible benefits of integrating their existing infrastructure with Teams to improve both their employee and customer experience.”

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