PromptVoice adds lockdown easing messages

PromptVoice has added 40 recorded messages that reflect the gradual lifting of lockdown restrictions, building on the circa 100 Covid lockdown messages the company offered comms resellers free of charge in March.

"Giving away free Covid lockdown messages was a popular initiative, with PromptVoice partners including NTA, Elite Telecom, Telecoms World and 5Rings downloading and offering the lockdown messages to their customers," stated CEO Anthony Buxton.

"All the recordings can be downloaded free by telecoms resellers - whether existing PromptVoice partners or not - to sell or give to away to their customers."

The messages are scripted for IVR, on-hold or in-queue use, and are available in all main audio formats to work with all phone systems, noted Buxton.

"During lockdown many organisations have found that call volumes have increased substantially," he added.

"No matter how much companies may want online information, chat and AI to satisfy demand, the telephone remains a key channel of communication as customers seek reassurance or answers to often very specific questions. 

"Without more call handling capacity this results in longer contact centre queues.  

"Using the otherwise unproductive in-queue or on-hold time to communicate key messages reduces call duration and improves the caller’s perception of the called organisation."

The Covid-19 recordings have been added to the 4,000 pre-recorded messages within PromptVoice’s streaming on-hold audio service.

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