BT adds UCR with Dubber link-up

BT’s meeting suite of managed services, spanning solutions based on Microsoft Teams, Zoom and Cisco Webex, will now be embedded with Dubber’s default recording and conversational intelligence solution.

This The multi-year link-up will see BT deliver unified call recording (UCR) to multinational organisations globally.

This solution will be provisioned as a scalable software as a service, allowing enterprise-grade recording and replay of any conversation with AI-enriched insights.

Hriday Ravindranath, Chief Product and Digital Officer, BT, said: "Together we are meeting a critical customer need to know what was said to drive better compliance outcomes, especially in industries such as financial services, improve employee wellbeing and training over UC and enable better customer experience.”

Steve McGovern, CEO, Dubber added: “Multinational organisations can now depend on BT to deliver value from the content inside every conversation on BT services.”


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