Union Street reaffirms commitment to training

Union Street Technologies has reaffirmed its commitment to customer centricity and training with its new membership of The Institute of Customer Service. 

Head of Sales & Marketing Vincent Disneur said: “Working with the Institute will help to drive new initiatives and ensure our customers remain at the heart of everything we do.”

Jo Causon, CEO of The Institute of Customer Service, added: “With 76% of the UK’s working population in a customer-facing role, staff training is hugely important to the UK plc. 

"Our research demonstrates that not only are employees that receive regular training 62% more productive, but that customers highly value ‘human touch’ factors such as friendly conversation or honest advice.”

"For many CPs, ongoing training and support is a key factor when using billing software," added Disneur. "To help break down barriers to entry and address the billing skills shortage, in 2015 we introduced the Union Street Accredited Professional (USAP) qualification. 

Another key initiative was the launch of Union Street’s service portal which provides on-demand access to training videos, live chat and a knowledgebase."

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