Swyx rolls out Version 12

Version 12 of Swyx's comms platform comes with a new look Windows client, updates to the VisualGroups queue management tool, a fresh redundancy concept for automatic failover and a monitoring service.

Swyx Analytics 12 allows call data generated with VisualGroups to be evaluated. The range of management information includes key figures on service quality, performance of groups and agents, average and maximum waiting times and measuring results and trends of specific periods.


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