8x8 partners can now help clients adapt the receptionist role for a hybrid workforce following the vendor’s release of 8x8 Frontdesk.
“As businesses embrace hybrid work environments, the traditional receptionist or front desk role now requires the same flexibility and movability of any other role within the organisation,” said CPO Hunter Middleton.
8x8 Frontdesk is an Experience Communications as a Service platform designed for high volume call handling. It blends traditional UC and CC capabilities and does not require add-on or separate applications, removing dependency on additional third-party solutions.
Zeus Kerravala, Founder and Principal Analyst at ZK Research added: “Organisations do not want cookie-cutter, one-size-fits-all communications solutions for their distributed employees. They are looking for an agile solution that meets specific use cases, such as high-volume call handling to easily connect customers, partners, and vendors with any employee at any time.”