A north east charity is unifying and streamlining communications on a single platform by integrating its telephony into Britannic’s Microsoft Direct Routing solution, to give a more secure and resilient infrastructure.
When its 20-year-old legacy on-premise telephony contract came to an end, St Oswald’s Hospice decided to centralise and utilise Microsoft Teams by incorporating telephony into the platform.
Nathanial Ray, Head of Information Technology and Business Intelligence at St Oswald’s Hospice (pictured) explained: “We needed to modernise our telephony and utilise the Microsoft Teams platform for unified communications, and to move to the cloud for additional security and a more resilient infrastructure.
“We wanted a supplier that could advise us on licences and configuration and had experience in the charity sector. Britannic won the pitch due to their experience in the sector, and their costs met our budget.”
Due to the increase in cybercrime and previous system and network failures, the hospice team wanted to move to a secure, flexible cloud to strengthen the charity’s business continuity.
St Oswald’s Hospice chose Microsoft for its support and guidance as a trusted partner who would take the time to understand their business and challenges helping them to achieve their objectives with technology.
Britannic recommended its Microsoft Teams Direct Routing solution that works in conjunction with its NetX SIP solution. Inbound and outbound calls are routed through SIP trunks and integrated into Microsoft Teams and calls can be made on any device using Teams.
The company also helped in determining the number of Microsoft licences the hospice had and needed for telephony, resulting in fewer licences and lower costs.
Telephony was centralised across St Oswald’s Hospice multi-sites, including the hospice and two distribution centres that collect and manage donations.