Comms Dealer

A management buyout of Pinacl Solutions UK led by MD Rob Bardwell has put the company on a stronger footing and signals a new growth phase for the business, he claims.

Commenting on the MBO of Perseus Pinacl Holding from New York-based investment company Centre Lane Partners, he said: "We will continue to draw on the success of the last 30 years, in particular the past 18 months.

"We are looking forward to the challenge and relish the opportunities that exist for our business in the market."

Pinacl's services are used by FTSE 100 companies, local government, enterprise and SMEs.

Pinacl specialises in Wi-Fi, managed services, IP networking and the 'Total Communications Fabric'.

The firm is Silver Investors In People accredited and has BSI standards in Quality Management (ISO 9001: 2008), Environmental Management (ISO 14001:2004) and Information Security Management (ISO/IEC 27001:2005).

Gigaset pro has unwrapped the Gigaset S650H PRO, a new handset developed for SMEs and in response to the growing demand for DECT IP telephones that are replacing traditional ISDN devices.
 
The S650H PRO offers a range of audio profiles and the sound quality is based on Gigaset's patented HDSP audio technology. This provides HD audio quality for a range of different noise levels.
 
The new S650H PRO is suitable for use in N720 multicell environments, which means it can be used with confidence throughout the company's premises without any dropped connections.

Later in 2015, a software update will make it possible to apply updates wirelessly, so new software can be installed on a large number of handsets in a short period.
 
The S650H is fully compatible with the N720 and N510 base stations and can be used from any location to search cloud-based or local phone books, listen to voice mails and manage incoming calls etc.

Elliot Howard has been named as NetApp's new UK & Ireland Country Manager.

Reporting directly to the Northern EMEA management team, his main area of focus will be accelerating sales and overseeing the development of NetApp's field operations.
 
He joins from Sopra Banking Software where he spent four years as UK Managing Director.

Howard also held the position of Executive Vice President, reporting to the CEO and contributing to global business strategy.

Prior to that, he spent five years at HP as Global Client Business Manager, leading key relationships with global banking customers and developing sales strategy across the full HP portfolio.
 
Howard commented: "I'm excited to join NetApp due to its data management value proposition and company culture."
 
Dave Allen, Vice President & GM Northern EMEA, NetApp, added: "Elliot's experience, focus and leadership style will help develop our business and drive growth in the UK&I.

"He brings tremendous insight from previous engagements managing global customer relationships, sales, and portfolio strategies, all of which are key in helping our partners and customers leverage their data assets and maximise their business value."

Gigaset pro has introduced the first in a series of new product launches that will include a UC CTI desktop client for Windows and MAC OS planned for H1 2015, along with enhancements in mobility, integrating smartphones and tablets into the communication environment.

First out of the pipeline is a new hybrid PBX series, the T440 PRO and T640 PRO VoIP telecommunication platforms for SMBs.

With the built-in legacy support customers can still use their existing ISDN and analogue lines while seamlessly moving into the VoIP and SIP world, noted the firm.

Businesses can also adopt a flat licensing model.

The T440 communication platform is capable of handling 40 users, 100 devices and 20 parallel calls; while the T640 supports up to 80 users, 250 devices and 40 parallel calls.

All users have access to a web-based user interface for easy management of their calls, voicemail messages, contacts etc.

The new Gigaset PBX platforms integrate seamlessly with all Gigaset PRO SIP-based desktop phones as well as its business DECT solutions.

All devices connected to the system are fully auto-provisioned.

"In the current fast-paced business world we live in, flexibility is essential," said Stefan Berens, Senior Product Manager VoIP at Gigaset pro.

"The Gigaset T440 PRO and the T640 PRO let companies adapt quickly to changing environments. The PBX is scalable, which is key, especially when SMBs start to expand and need to hire new staff.

"With the flat licensing model and the built-in smart migration concept, the cost per user as well as the TCO is low."

Agent has unveiled the AG headset range, comprising the AG1 (single ear) and AG2 (dual ear) models which incorporate two key design developments.

Firstly, the headsets have stronger, more durable frames and they weigh in as the lightest headsets of their type in the Agent portfolio to date.

Secondly, they incorporate a new noise-cancelling microphone and an aluminium speaker housing.

Both AG models are acoustic shock protected and meet all European safety standards.

They offer the user 270-degree microphone rotation, enabling operators to choose and change how they wear their headset for maximum comfort during every call, and come with a three year warranty as standard.

Cloud-based video services firm Blue Jeans Network reckons 50% of business VC users have video conferencing hardware in place that is out-dated and not fit for purpose.

The firm's research found that 90% of video conferencing purchasers believe video meetings build stronger relationships than audio calls, with 76% agreeing that video conferencing has had a significant positive impact on their business and employees.

Yet, only 8% plan to update their hardware in the next 12 months.

James Campanini VP & GM EMEA, Blue Jeans Network, said: "It is clear that a lot of businesses see the value in video conferencing, but are unable to take full advantage of the solution as the hardware being used is deemed to be 'past its best' and not fit for purpose.

"With budget cuts and other priorities affecting the IT agenda, updating and managing video conferencing hardware may not be top of the IT department's list. Businesses should therefore look to make the most of their current equipment by exploring complementary services that can extend their reach and leverage their initial investments."

With 87% of companies predicted to be using more video conferencing by 2017, businesses need to find ways to address the current gap of what is needed and what is available.

Campanini added: "IT decision makers need to ensure that the solutions provided to the workforce are as flexible and easy to use as possible, without this, expensive hardware equipment can end up gathering dust.

"We see customers dramatically increase the return on investments made in expensive video hardware, essentially upcycling equipment to increase productivity and improve collaboration, both internally and externally."

Brecon Beacons National Park Authority's 100-plus remote staff and home workers are now better connected following the implementation of a new comms infrastructure from Unify.

Unify's OpenScape Voice technology is being delivered to the National Park Authority's HQ in Brecon via the Unify Wales portfolio, a suite of SIP gateway, hosted telephony and hosted contact centre services which is available to all public sector organisations in Wales and is exclusively enabled by Public Sector Broadband Aggregation (PSBA), a secure managed network service connecting public services in Wales.

The National Park Authority was previously using an ISDN telephony system that allowed only 16 simultaneous connections at any one time. Moving telephones from one location to another was a challenge as the previous system was on-premise, with each phone requiring its own networking port.

Selecting the OpenScape Voice solution enabled Brecon Beacons National Park Authority to become a more flexible and mobile workforce, able to take and make calls with virtually no limit on the number of connections, as well as the ability to reroute calls to mobile phones, allowing staff to work remotely when necessary.

As OpenScape Voice does not require a fixed line, being a hosted solution in this instance, IT staff at the National Park Authority can now switch a phone from one location in an office to another.

Kevin Booker, IT Systems Officer at Brecon Beacons National Park Authority, said: "We have undertaken a bold approach to enable our staff and volunteers to communicate and work with one another effectively regardless of location or current call volumes.

"Unify's OpenScape Voice has helped us deliver flexibility and the ability to work more effectively with remote teams, while maintaining the reliability of our communication systems within the park which is directly related to staff safety.

Nia Morgan, Alliance Director, Wales from Unify, commented: "The National Park Authority is a fantastic example of where modern communications systems can make a huge, palpable benefit in a short space of time."

Ingram Micro has expanded its Cloud Marketplace into France, Netherlands and the UK.

The Cloud Marketplace offers partners online access to a range of cloud solutions and services.

Cloud vendors debuting on the Marketplace include Microsoft Office 365, Acronis, Nomadesk, and Cirius.

Ingram Micro anticipates adding others, including Intel Security.

The Ingram Micro's Cloud Marketplace is scheduled to launch in Belgium, Italy, Germany, Spain, and Sweden in the second quarter of 2015.

The Marketplace works as an 'ecosystem' of buyers, sellers and solutions that enables channel partners to purchase, provision, manage and invoice cloud technologies.

Channel partners can manage the end customer subscription lifecycle from a single, automated platform, provided and supported by Ingram Micro.

"For our channel partners, enabling businesses to operate in a hybrid environment that includes cloud-based solutions is as much about business transformation as it is about technology," said Carl Alloin, Executive Director Europe, Ingram Micro Cloud.

"Our Cloud Marketplace was designed to help channel partners quickly scale as they seek to expand their footprint and profitability in the cloud."

Microsoft Office 365 is now available on the Ingram Micro Cloud Marketplace, providing partners the ability to directly purchase, provision, and offer unique Office 365 bundles, set prices and invoice monthly.

Partners can also offer consolidated billing.

SSE Enterprise Datacom (part of the SSE Group) is to be integrated into sister company SSE Enterprise Telecoms.

SSE Enterprise Datacom specialises in the design, installation and maintenance of in-building and campus-wide data cabling solutions as well as undertaking civil engineering works for the construction of private fibre networks for telecoms customers.

SSE Enterprise Telecoms provides data connectivity services between customer buildings throughout the UK, and the merger creates a single business unit designed to fulfil demand for high performance connectivity solutions and services 'from desktops to data centres'.

"Bringing the network build capabilities of the Datacom team together with the network operation capabilities of the telecoms team makes good sense," said Colin Sempill, MD of SSE Enterprise Telecoms.

A stand-out performance in the contact centre space has secured Britannic Technologies a top industry award from vendor partner Mitel.

Britannic Technologies was presented with the Contact Centre Partner of the Year Award at the vendor's annual Directors Briefing (staged at The Shard in London) by Executive VP and President for EMEA Graham Bevington.

The award recognises Britannic's revenue contribution of 41% year-on year-growth.

"This award is the result of Britannic's unwavering focus on developing and shaping their customers' contact centre and customer experience strategies, through thought leadership and industry best practice," said Bevington.

This is the third award bagged by Britannic for its contact centre expertise over the last year.

Jonathan Sharp, Sales and Marketing Director, Britannic Technologies, commented: "Our 30 years experience in the contact centre market combined with our consultancy approach is what differentiates us. We discover what the customer's challenges and issues are, and how we can help improve the customers' journey and benefit the business overall."