8x8 provides CPaaS solution for Welsh Water

8x8 has deployed its CPaaS Video Interaction API for Welsh Water, enabling the NFP to better communicate with its customers.

Through video, Welsh Water can remotely connect with the customer to better diagnose a problem correctly the first time, saving approximately £130 per trip.

Stephen Hamill, GM, CPaaS at 8x8, said: “When dealing with stressful situations, such as water issues, the right technology makes all the difference to both employee and customer experiences.”

Peter O’Hanlon, Head of Delivery for Customer Strategy for Welsh Water, added: “We’re now better equipped to solve problems faster, which is a benefit to both us and our customers.”

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