8x8 launches raft of platform enhancements

8x8 has launched new platform enhancements boosting Contact Centre, Unified Communications and CPaaS to enhance customer and employee experiences.

These updates include AI-powered Voice Conversational Self-Service Capabilities, Video Customer Engagement, Deeper Microsoft Teams Integrations, and New Meeting Capabilities.

Hunter Middleton, CPO at 8x8, said: “We are committed to providing our customers with a customer engagement, communications and collaboration platform that offers innovation and reliability.

“Our cloud contact centre and unified communications platform improves employee and customer communications and collaboration and does away with disjointed, siloed information and resources.”

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