Flexible approaches to clients underpins sustainability

An ICT service provider's readiness to prioritise the interests of customers from a flexibility standpoint could mean the difference between keeping and losing contracts.

The hospitality sector is one of the hardest hit by Covid-19, and Andrew Evers, Group IT Manager at Red Carnation Hotels, stated. “I hope everyone has had a wake-up call from Covid-19. Mine has been that there are 'goodies' and 'baddies'. The latter are unsympathetic and chase on day 31, the former have a vested interest in our survival and our development, as I do in their survival and development.   

"Looking at a crowded marketplace today, the MSP I choose will be the one I think I can help, not just the one I think can help me. It's an interesting revelation.”

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