Banks speeding up digital transformation 

Banks are rapidly accelerating their shift to digital channels which is good news for ICT providers addressing the finance sector. 

According to a report produced by global ICT vendor ATOS, banks are seeking to reinvent their business models in response to the COVID-19 pandemic, to fight off digital competitors and meet new decarbonisation targets.

Two thirds of 400 retail US and European banking leaders surveyed named transforming the digital customer experience as a top priority over the next year, while a further 80 per cent said digital technology is essential to achieving their decarbonisation targets. 

Almost half named account security and protection from fraud as a key priority.

Adrian Gregory, Global Head of Financial Services and Insurance at Atos, said: “Digital disruption is not new to the banking industry: Technologies advance and hungry market entrants are emerging all the time. What has changed, however, is the massively accelerated shift to digital channels as a result of Covid-19.”

The Atos report - Digital Vision: Digital Banking, illustrates how digital technology is making banking smarter, greener and safer. 

It details how big data, artificial intelligence, blockchain and the Internet of Things are offering banks new opportunities to transform the customer experience, decarbonise operations, and protect their business and customers from external threats.

Related Topics

Share this story