Gamma aids 62 schools with Clearing process

Gamma’s cloud technology has enabled 62 UK higher education institutions to manage their Clearing process for this year.

SIP trunking, contact centre and Microsoft Teams Direct Routing were all leverage to ensuring tens of thousands of calls could be managed

Horizon Contact was also used for the first time to support eight institutions, including the University of Reading and DeMontfort University.

“When customers need a solution for mass calling events like Clearing, Horizon Contact has shown that it provides a reliable omnichannel customer experience,” said UK-Direct MD David Macfarlane.

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