A new study commissioned by Colt reveals continued insularity in the IT department, with 68% of CIOs basing pressured decisions on instinct and experience above any other factor.
Over three-quarters (76%) admit that their intuition is sometimes at odds with other sources, such as data or advice from third parties.
A survey carried out by Echoworx, makers of OneWorld, the smart platform for message encryption, has found that a quarter of UK businesses do not have an email security solution in place, despite recent high profile email related data breaches like Sony and WHSmith.
The survey findings looked into employee usage of email security technologies for sharing sensitive corporate data.
Over three-quarters (76%) of senior IT leaders in the UK, France and Germany feel more personal risk when making decisions than they did five years ago because of IT's increasingly central role in businesses, a study commissioned by Colt reveals.
Against a backdrop of stagnant economies and relatively rigid labour markets, the European contact centre outsourcing market is pressing ahead, observe pundits at Frost & Sullivan.
Powerful consumer trends, along with the expansion of automated and non-voice channels, are adding momentum to technology-based customer engagement.
The total EMEA security appliance market has remained flat despite strong growth from unified solutions, says IDC.
IDC's EMEA Quarterly Security Appliance Tracker shows that the EMEA security appliance market reached $837.65m in 2Q15, a 0.2% year-on-year decline because of falling prices. Shipments increased 4.0% year on year to 183,885 units.
Survey results suggest that more than 15 million UK adults rank being stuck on hold with a telephone operator their top annoyance of 2015.
The findings correlate with fresh data showing that almost one in three UK customer care managers believe their biggest weakness is reliance on old customer service techniques, including traditional call centres.
So called 'moments that matter' are key to the career trajectory of senior IT leaders in UK, France and Germany, rather than day-to-day activities.
More than three-quarters of respondents (77%) believe their career success is defined by key moments that generate recognition and deliver success for the wider organisation.
Consumer preferences for self-education and self-help, coupled with the prolific way they broadcast thoughts, ideas, compliments and complaints about brands on social media, is forcing a sea change within the contact centre industry, according to analysis from Frost & Sullivan.