Market Analysis

  • CIOs rely on intuition over hard data

    A new study commissioned by Colt reveals continued insularity in the IT department, with 68% of CIOs basing pressured decisions on instinct and experience above any other factor. Over three-quarters (76%) admit that their intuition is sometimes at odds with other sources, such as data or advice from third parties.
  • Quarter of UK businesses open to email security breach

    A survey carried out by Echoworx, makers of OneWorld, the smart platform for message encryption, has found that a quarter of UK businesses do not have an email security solution in place, despite recent high profile email related data breaches like Sony and WHSmith. The survey findings looked into employee usage of email security technologies for sharing sensitive corporate data.
  • CIOs 'more vulnerable' than five years ago, finds survey

    Over three-quarters (76%) of senior IT leaders in the UK, France and Germany feel more personal risk when making decisions than they did five years ago because of IT's increasingly central role in businesses, a study commissioned by Colt reveals.
  • Contact centre outsourcing services in Europe to reach $16.48bn in 2019

    Against a backdrop of stagnant economies and relatively rigid labour markets, the European contact centre outsourcing market is pressing ahead, observe pundits at Frost & Sullivan. Powerful consumer trends, along with the expansion of automated and non-voice channels, are adding momentum to technology-based customer engagement.
  • Report highlights productive working paradox

    The paradoxes businesses face in creating productive working environments has been revealed by Jabra in its new report, 'Productivity at the Office - Challenges 2015'.
  • EMEA security appliances remains flat

    The total EMEA security appliance market has remained flat despite strong growth from unified solutions, says IDC. IDC's EMEA Quarterly Security Appliance Tracker shows that the EMEA security appliance market reached $837.65m in 2Q15, a 0.2% year-on-year decline because of falling prices. Shipments increased 4.0% year on year to 183,885 units.
  • Consumers frustrated by call centres

    Survey results suggest that more than 15 million UK adults rank being stuck on hold with a telephone operator their top annoyance of 2015. The findings correlate with fresh data showing that almost one in three UK customer care managers believe their biggest weakness is reliance on old customer service techniques, including traditional call centres.
  • Career defining 'moments that matter' for IT leaders

    So called 'moments that matter' are key to the career trajectory of senior IT leaders in UK, France and Germany, rather than day-to-day activities. More than three-quarters of respondents (77%) believe their career success is defined by key moments that generate recognition and deliver success for the wider organisation.
  • Public sector barely gets going on cloud journey

    Despite the Government's Cloud First strategy only 2% of public sector IT managers see their sector as highly pro-cloud according to research by UK cloud services provider Redcentric.
  • Cloud or hybrid contact centre options have the edge, says research house

    Consumer preferences for self-education and self-help, coupled with the prolific way they broadcast thoughts, ideas, compliments and complaints about brands on social media, is forcing a sea change within the contact centre industry, according to analysis from Frost & Sullivan.


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