Huawei opts for Teleperformance

Huawei has opted for Teleperformance to manage its UK customer services and technical support through a Bristol, Avon-located contact centre​. 

As part of the deal, Teleperformance has gone live with more than 60 contact centre agents supporting Huawei customers across telephone and webchat channels.

Huawei is steadily increasing its presence in both the business services and consumer products markets in the UK where it currently employs 1,500 people. 

Last year it pledged a further £3bn investment in the UK market in a five year commitment.

It has 15 offices in the UK, including its head office in Green Park, Reading. It also has two joint innovation centres in the UK, one in Ipswich with BT, and one in Newbury with Vodafone.

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